Raquel Ortiz
Summary
With a solid foundation in customer service and administrative support, I have excelled in fast-paced environments. I have honed my skills in handling transactions, managing records, and providing accurate information to customers. I am now eager to leverage these transferable skills and transition into a new field where I can effectively utilize my expertise.
Overview
12
12
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles - Policy Division
03.2023 - Current
- Access the Information Access Control (IAC) table, the Employer Pull Notice System (EPN Library), and the online Requester Portal to retrieve necessary information to resolve complex issues related to record requests.
- Review and process applications related to commercial and government requester code accounts, including validating documents, assigning codes, and maintaining accurate account files.
- Apply relevant policies, regulations, vehicle codes, and departmental procedures regarding the release of information and account processing.
- Communicate with employer pull notice requesters via telephone, email, and written correspondence to provide updates and process requests.
- Provide telephone support to customers, addressing inquiries related to account processing and interpreting forms and printouts.
- Provide clear and concise explanations of account details to maintain a high level of customer satisfaction.
Motor Vehicle Representative
Department of Motor Vehicles
10.2021 - 03.2023
- Interpreted, applied, and explained provisions of the California Vehicle Code and the regulations, policies, and procedures of the Department of Motor Vehicles (DMV) pertaining to the licensing of drivers and registering and titling of vehicles and vessels
- Collected and entered data to process applications for driver's license, identification cards, salespersons license, and renewals
- Reviewed forms and applications for accuracy and inspected documents for authenticity
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
Office Assistant
CDCR Pelican Bay State Prison
03.2020 - 09.2021
- Opened, searched, and date stamped incoming inmate mail. Stamped and receipt incoming mail that contained funds. Removed and forwarded visiting forms. Separated mail containing unauthorized items. Processed 1819 Notice of Disapproval forms.
- Processed all mail and magazines that come in without proper identification and made necessary corrections.
- Sorted processed mail for delivery to housing units. Prepared and deposited mailbags for daily delivery to facilities within the institution as needed.
- Regularly performed a variety of specialized office duties such as filing, answering telephone calls, maintenance of inmate records, and statistical record keeping.
- Provided general information to the public and staff.
Server/Hostess
Buffalo Wild Wings
12.2014 - Current
- Monitored dining room and guest flow to maximize table usage and minimize guest wait times
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Answered phones, take orders, resolve guest service issues
- Alerted management of potential or reported guest issues
- Consistently provided professional, friendly and engaging service
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins and trays
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Cashier
Hometown Buffet
11.2013 - 08.2015
- Greeted guests in an upbeat and welcoming manner
- Increased sales by suggestively selling beverages
- Accurately input guests order into the POS system
- Processed POS transactions, including cash and credit purchases or refunds.
- Maintained cleanliness around cashier stand and surrounding areas
Receptionist
Schwartz Giannini Lantsberger & Adamson Accountancy Corporation
03.2013 - 05.2013
- Greeted clients, determine nature of business, and direct clients to suitable employee
- Received incoming calls using a multi-line telephone system
- Scheduled appointments
- Document scanning and filing
Education
Bachelor of Science - Speech Pathology and Audiology
CSU Sacramento
Sacramento, CA01.2018
Skills
- Professional demeanor
- Multitasking
- Verbal and written communication
- Problem-solving abilities
- Time management
- Empathy and patience
Timeline
Motor Vehicle Representative
Department of Motor Vehicles - Policy Division
03.2023 - Current
Motor Vehicle Representative
Department of Motor Vehicles
10.2021 - 03.2023
Office Assistant
CDCR Pelican Bay State Prison
03.2020 - 09.2021
Server/Hostess
Buffalo Wild Wings
12.2014 - Current
Cashier
Hometown Buffet
11.2013 - 08.2015
Receptionist
Schwartz Giannini Lantsberger & Adamson Accountancy Corporation
03.2013 - 05.2013
Bachelor of Science - Speech Pathology and Audiology
CSU Sacramento
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