Raquel Oyola
Kissimmee,FL
Summary
Healthcare professional with solid foundation in coordinating patient care and administrative tasks within healthcare setting. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Known for fostering teamwork and adapting to ever-changing healthcare environments, ensuring optimal patient care and operational success.
Overview
10
10
years of professional experience
Work History
Health Unit Coordinator
Adventhealth
11.2020 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Patient Care Tech
Adventhealth
08.2017 - 11.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported needs of 26 + residents under long-term care.
CNA
Hunters Creek Nursing and Rehab
06.2016 - 01.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of 25+ residents under long-term care.
CNA
Dona Ana Rehab
01.2015 - 06.2016
- Assisted the elderly with medical and everyday living care such as bathing, changing briefs
- Cleaning linens, feeding oral and personal hygiene and also foley care as well as colostomy, ostomy, ileostomy, and nephrostomy change, cleanse and drainage
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Supported needs of 20+ residents under long-term care.
Education
Graduate Certificate - Nursing Education
New Mexico Board Of Nursing
New Mexico01-2015
High School Diploma -
Continental Academy
Miramar, FL01-2002
Skills
- Records Management
- Critical thinking abilities
- HIPAA Compliance Understanding
- Workflow Coordination
- Professionalism and Ethics
- Healthcare Software Knowledge
- Paperwork Processing
- Medical terminology proficiency
- Critical Thinking
- Health Information Systems
- Epic Systems
- Basic Life Support for Health Care Providers
Timeline
Health Unit Coordinator
Adventhealth
11.2020 - Current
Patient Care Tech
Adventhealth
08.2017 - 11.2020
CNA
Hunters Creek Nursing and Rehab
06.2016 - 01.2018
CNA
Dona Ana Rehab
01.2015 - 06.2016
Graduate Certificate - Nursing Education
New Mexico Board Of Nursing
High School Diploma -
Continental Academy
Similar Profiles
Ana Cornejo VallejosAna Cornejo Vallejos
Registered Nurse in Emergency Department at AdventHealthRegistered Nurse in Emergency Department at AdventHealth
JoAnne HenrikssonJoAnne Henriksson
Team Leader, Patient Area Cleaner at AdventHealthTeam Leader, Patient Area Cleaner at AdventHealth
ANGELA DUNLAPANGELA DUNLAP
OR RN/Clinical Nurse IV at AdventHealthOR RN/Clinical Nurse IV at AdventHealth