Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Palacio

Spring,TX

Summary

Dynamic Reservations Manager with a proven track record in client relations and staff training. Enhanced guest satisfaction through effective issue resolution and streamlined operations. Bilingual in Spanish and English, skilled in legal research, and committed to continuous improvement, fostering a high-performing team environment.

Overview

6
6
years of professional experience

Work History

Reservations Manager

KYU Global
10.2022 - 05.2025
  • Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
  • Managed the Reservations department for multiple units like Miami, NYC and Las Vegas.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
  • Managed team of reservation agents, ensuring high-quality service and accurate bookings.
  • Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.

Reservations Supervisor

KYU Global
03.2022 - 10.2022
  • Ensured compliance with relevant privacy regulations when handling sensitive guest information during reservation process.
  • Collaborated with other departments to ensure seamless guest experiences from reservation through checkout.
  • Contributed to cross-departmental projects aimed at improving overall hotel operations or enhancing guest satisfaction levels.
  • Fostered a culture of continuous improvement by encouraging open communication among team members regarding challenges faced or opportunities identified within the department.

Head Hostess

Ariette Hospitality
08.2021 - 03.2023
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.

Legal Intern

Bureau Veritas
07.2019 - 06.2021
  • Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
  • Proofread legal documents before submission to courts or opposing counsel; reducing errors that could potentially harm our clients'' interests.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Drafted and reviewed contracts, ensuring accuracy and compliance with relevant laws.
  • Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
  • Collaborated with fellow interns on group projects, fostering a positive team environment and enhancing productivity.

Education

No Degree - Paralegal Studies

Miami Dade College
Miami, FL

Paralegal Certificate - Legal Studies

University of Houston
Houston, TX
12-2025

Skills

  • Customer service
  • Time management
  • Staff training and development
  • Proficient in Spanish
  • Legal research
  • Data entry
  • Client relations
  • Fast learner
  • Microsoft office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Reservations Manager

KYU Global
10.2022 - 05.2025

Reservations Supervisor

KYU Global
03.2022 - 10.2022

Head Hostess

Ariette Hospitality
08.2021 - 03.2023

Legal Intern

Bureau Veritas
07.2019 - 06.2021

No Degree - Paralegal Studies

Miami Dade College

Paralegal Certificate - Legal Studies

University of Houston

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Raquel Palacio