Raquel Palma
San Diego,CA
Summary
Seasoned leader with six years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Executive Protection Security Agency
10.2023 - Current
- Managing contracts and schedules for 15 different job sites and all their employees.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Conduct hiring and onboarding processes for all new employees.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Coordinator of Events /Special Services
John Paul the Great University
01.2023 - 10.2023
- Reviewed contracts, purchase and agreement orders.
- Entered data, generated reports, and produced tracking documents.
- Managed donor portfolios and created personalized endowment proposals.
- Planned, coordinated, and budgeted every project (5
- Job Search Resources Department. Liaison and compatibility analyst between students and companies
Associate Registrar
John Paul the Great University
08.2021 - 12.2022
- Oversaw 300 academic schedules, classes, meetings, and events across campus facilities to maximize space utilization efficiently.
- Assisted in accreditation efforts by compiling necessary documentation and maintaining compliance with institutional standards.
- Coordinated the creation of course catalogs, ensuring accurate information was disseminated to all relevant parties in a timely manner.
- Streamlined the registration process by implementing digital tools and software, enhancing efficiency and accuracy.
- Collaborated with faculty to develop accurate degree plans, ensuring timely graduation for students.
Personal Assistant/Administrative Bookkeeper
The Storage Place
01.2018 - 01.2019
- Reviewed up to 80 customer contracts, handled bookkeeping, invoicing, deposits, and past due balances.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Helped renovations and interior decorations of real-estate properties through purchasing and operation orders.
- Digitized company documents and processes.
Administrative Assistant/ Laborer
Gredia Inc.
01.2013 - 01.2017
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
- Ensured accurate plotting results with diligent quality control checks.
- Worked in the factory with streamlining production while maintaining OSHA safety regulations and other federal work laws.
- Ensured accurate record-keeping with diligent database management, electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Business Leadership and Management, BA - Business Administration And Management
John Paul The Great University
San Diego County 08.2021
Skills
- Microsoft Office/ Google Suite
- Schedule Management
- Logistics Oversight
- Salesforce Tools
- Adobe Suite
- Bilingual, Spanish
- Inventory/ Supply Management
- SIS - Blackbaud
- Raiser's Edge NXT/ CRM's
- Asana, ClickUp, Monday
Websites
Certification
- OSHA 30 Certification, Pending
- Construction Safety and Health, Pending
- PDSO Certification, Attained, 2022
Volunteer Experience
Project Mercy, travel to Mexico at least once a month and construct houses. Manage and delegate 10-50 volunteers to different parts of the construction process. Maintain track of schedule and supplies while spearhead the painting team.
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Executive Protection Security Agency
10.2023 - Current
Coordinator of Events /Special Services
John Paul the Great University
01.2023 - 10.2023
Associate Registrar
John Paul the Great University
08.2021 - 12.2022
Personal Assistant/Administrative Bookkeeper
The Storage Place
01.2018 - 01.2019
Administrative Assistant/ Laborer
Gredia Inc.
01.2013 - 01.2017
Business Leadership and Management, BA - Business Administration And Management
John Paul The Great University
- OSHA 30 Certification, Pending
- Construction Safety and Health, Pending
- PDSO Certification, Attained, 2022
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