Raquel Pastor
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Team Lead
Monko DC
05.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw a medical marijuana inventory valued at at $80K
- Provided consultative sales to customers, and educated clients on marijuana strains
Floor Supervisor
Vans
04.2017 - 05.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted in maximizing store sales and achieving store sales goals. Monitored sales progress and results against key targets
Front Desk Receptionist
Montgomery County Parks And Recreation
04.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Performed program registration, birthday rentals, and field reservations as assigned
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Performed routine tasks associated with various recreation programs and activities at a sporting facility including cleaning and basic preventative maintenance
Education
Associate of Arts - Communications
Montgomery College
Rockville, MD12.2020
Skills
- Trend Tracking
- Performance Monitoring
- Schedule Management
- Key Performance Indicators
- Complaint Resolution
- Team building
- Sales strategy
- Training and development
- Industry knowledge
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Monko DC
05.2022 - Current
Front Desk Receptionist
Montgomery County Parks And Recreation
04.2019 - 03.2020
Floor Supervisor
Vans
04.2017 - 05.2022
Associate of Arts - Communications
Montgomery College