Raquel Peña
Casa Grande,AZ
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
School Attendance Specialist
ASU Preparatory Academy
02.2022 - Current
Though in an academic setting, this role involved interpersonal communication and problem-solving that are transferable to hospitality roles.
Relevant Skills:
- Strong communication with diverse individuals (students, parents, and staff)
- Quick problem-solving and conflict resolution
- Dependable under pressure and deadline-driven
GSL2 / Manager
Pilot Flying J
05.2019 - 07.2021
High-volume customer service role with leadership responsibilities, directly relevant to bartending in busy environments.
Relevant Responsibilities:
- Cash Handling & POS Experience: Managed transactions (cash, card, refunds) quickly and accurately
- Customer Service: Provided friendly, efficient service in a fast-paced environment
- Multitasking: Maintained service standards while restocking, assisting customers, and supervising staff
- Inventory/Stocking: Ensured front-of-house products were consistently stocked and organized
- Calm Under Pressure: Excelled during rushes and high-volume periods, maintaining quality service
Education
High School Diploma - undefined
Vista Grande High School
Casa Grande, Arizona01.2019
Skills
- Customer Service & Guest Relations
- Drink Preparation
- POS System & Cash Handling
- Upselling & Suggestive Selling
- Teamwork & Communication
- Multitasking in High-Volume Settings
- Conflict Resolution/Management
- Food & Beverage Knowledge
- Cleanliness & Safety Standards
- Inventory Control
- Computer skills
- Organizational skills
- Bilingual
Certification
- Responsible Beverage Service Certification (Arizona Title 4 Basic Liquor Certification)
- Food Handler's Card
Languages
English
Spanish
Timeline
School Attendance Specialist
ASU Preparatory Academy
02.2022 - Current
GSL2 / Manager
Pilot Flying J
05.2019 - 07.2021
High School Diploma - undefined
Vista Grande High School
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