RAQUEL PEREZ
MENIFEE,CA
Summary
Conscientious healthcare professional offering over 30+ years of experience in fast paced settings in customer service and 20 years of management experience. Active Security Clearance. Exceptional record of attendance and punctuality. A quick learner; relates well with all individuals whether peers, management, or patients. Willingness to take on added responsibilities to meet team goals. 25+ years of experience in patient communications, clients and customers.
Overview
36
36
years of professional experience
Work History
MEDICAL SUPPORT ASSISTANT
NAVAL HOSPITAL
12.2022 - 09.2025
- Scheduling, cancelling, re-scheduling patient’s appointments and/or consultations on Genesis system. Answer heavy call volume and transfer to appropriate physicians and/or PA. Accurately complete required end-of-day processing and/or patients census reports. Entering no-show information. Preparing for clinic visits. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility.
EXTERNSHIP PROGRAM COORDINATOR
CITY OF TEMECULA
06.2022 - 10.2022
- Monitor every step of a project or program for successful completion. Lead team meetings with physicians and team to discuss progress and maximize productivity. Create promotional materials to encourage students’ participation. Assist with identifying best practices and procedures to inform future programs. Purchase necessary supplies for program setup and execution. Plan and execute immersive activities. Forster a positive, collaborative work environment. Assists in marketing and outreach efforts. Oversee daily administrative, operational, and logistical activities with Microsoft system. Maintain consistent communication with guest physicians’ speakers and guests.
MEDICAL ASSISTANT
DR. ADEYEMO
02.2020 - 05.2022
- Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations. Administer immunizations, and medications as directed by physicians and as permitted by state law. Perform EKG’s. Patient intake (telehealth chief complaint). Triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Insurance verifications and obtain authorization referral. Accurately complete required end-of-day processing and/or patients census reports. Entering no-show information. Preparing for clinic visits. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Other duties as assigned in support of Covid-19 operations, for example entrance screening duties. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Knowledge of EMR system. Insurance verification and maintain medical records and filing. Collect Co-Pay and update payment system.
MEDICAL ASSISTANT
SEAVIEW PEDIATRICS
09.2004 - 03.2005
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations. Administer immunizations, and medications as directed by physicians and as permitted by state law. Ear lavage. Suture removal, First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Insurance verifications and obtain authorization referral. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
MEDICAL ASSISTANT
SADDLEBACK PEDIATRICS
09.2001 - 09.2004
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations. Administer immunizations, and medications as directed by physicians and as permitted by state law. Ear lavage. Suture removal, First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Insurance verifications and obtain authorization referral. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
MEDICAL ASSISTANT
DR. ABIDI, MUSSARAT
04.1999 - 09.2001
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations. Administer immunizations, and medications as directed by physicians and as permitted by state law. Ear lavage. Suture removal, First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Insurance verifications and obtain authorization referral. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Collects Co- Pays and update system. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
MEDICAL ASSISTANT
MISSION OB/GYN
08.1996 - 04.1999
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations and procedures such as pap smears and IUD insertions. Blood drawing and diagnostic process. Administer immunizations, and medications as directed by physicians and as permitted by state law. First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Insurance verifications and obtain authorization referral. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
MEDICAL ASSISTANT
ORANGE COUNTY FAMILY PHYSICIANS
01.1994 - 08.1996
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations and procedures such as pap smears and IUD insertions. Blood drawing and diagnostic process. Administer immunizations, and medications as directed by physicians and as permitted by state law. First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Insurance verifications and obtain authorization referral. Maintain medical records and filing. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
MEDICAL ASSISTANT
HARRIMAN JONES MEDICAL GROUP
01.1994 - 08.1996
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations and procedures such as pap smears and IUD insertions. Blood drawing and diagnostic process. Administer immunizations, and medications as directed by physicians and as permitted by state law. First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Insurance verifications and obtain authorization referral. Maintain medical records and filing. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
MEDICAL ASSISTANT
MOLINA MEDICAL GROUP
01.1990 - 06.1992
- Supported physicians and physician assistant team. Interview patients and record their medical history. Measure patients' vital signs and collect samples. Assist physicians with patient examinations and procedures. Administer immunizations, and medications as directed by physicians and as permitted by state law. Ear lavage. Suture removal, First aid. Collect lab samples. Patient intake, triage nurse and authorizing drug refills. Administrative and clerical office work. Scheduling, cancelling, re-scheduling patient’s appointment and/or consultations. Maintain medical records and filing. Answering phone calls and relaying questions to the physician in a timely manner and be alert for emergency situations. Insurance verifications, obtain authorization referral. Accurately complete required end-of-day processing and/or patients census reports. Ensuring encounter forms are completed. Monitoring both inpatient and outpatients for areas of responsibility. Keep records of supplies. Ensured cleanliness, sanitation, exam rooms, and equipment. Maintain medical records and filing. Update expired RX samples.
Education
Business Supervision and Management - undefined
Mt. San Jacinto Community College
12.2025
Medical Assistant - undefined
National Education Center Bryman’s
Long Beach, CA12.1989
High School - undefined
San Juan Capistrano High School
05.1989
Skills
- Critical Thinking
- Organization
- Time Management
- Administrative
- Goal Setting
- Interpersonal
- Communications
- Prioritization
ACTIVITIES
Martial Arts, Hiking, Swimming, Cycling, watching all sports
VOLUNTEER EXPERIENCE OR LEADERSHIP
2022 Principal Honor Award 4.0 GPA, 2022 National Association of College Honor Society, 2016 United States Marine Corps Key Wife Volunteer Award, 2016 Military Spouse Appreciation Award, 2016 United States Marine Corps Youth Sports Coach Award, 2015 United States Marine Corps Youth Sports Coach Award, 2014 United States Marine Corps Youth Sports Coach Award, 2011 Second Degree Black Belt Tae Kwon Do, 2011 Bechtel Elementary School Volunteer Award, 2010 United States Presidents’ Volunteer Service Bronze Award, 2010 Kadena Special Olympic Camp Foster, 2010 American Red Cross Camp Foster, 2010 First Degree Black Belt Tae Kwon Do, 2010 Bechtel Elementary School Volunteer Award, 2009 United States Presidents’ Volunteer Service Award, 2009 L.I.N.K.S. Military Spouse Leadership, 2006 United States Marine Corps Key Wife Volunteer Award, 2004 United States Marine Corps Youth Sports Coach Award, 2001 Military Spouse Appreciation Award
Languages
Tagalog
Native or Bilingual
Timeline
MEDICAL SUPPORT ASSISTANT
NAVAL HOSPITAL
12.2022 - 09.2025
EXTERNSHIP PROGRAM COORDINATOR
CITY OF TEMECULA
06.2022 - 10.2022
MEDICAL ASSISTANT
DR. ADEYEMO
02.2020 - 05.2022
MEDICAL ASSISTANT
SEAVIEW PEDIATRICS
09.2004 - 03.2005
MEDICAL ASSISTANT
SADDLEBACK PEDIATRICS
09.2001 - 09.2004
MEDICAL ASSISTANT
DR. ABIDI, MUSSARAT
04.1999 - 09.2001
MEDICAL ASSISTANT
MISSION OB/GYN
08.1996 - 04.1999
MEDICAL ASSISTANT
ORANGE COUNTY FAMILY PHYSICIANS
01.1994 - 08.1996
MEDICAL ASSISTANT
HARRIMAN JONES MEDICAL GROUP
01.1994 - 08.1996
MEDICAL ASSISTANT
MOLINA MEDICAL GROUP
01.1990 - 06.1992
Business Supervision and Management - undefined
Mt. San Jacinto Community College
Medical Assistant - undefined
National Education Center Bryman’s
High School - undefined
San Juan Capistrano High School