Raquel Peters
El Cajon,CA
Summary
Licensed Vocational Nurse with a track record of delivering superior care in high-pressure environments. Collaborates with physicians and multidisciplinary team members to restore patients' health through nursing and health education processes. Known for maintaining a positive attitude in urgent, stressful situations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed Vocational Nurse
Kaiser Permanente- Virtual Medical Center
El Cajon, CA
01.2023 - Current
- Worked as part of the healthcare team to assess patient needs, plan, and modify care, and implement interventions.
- Remote message handling between patients and back-office staff.
- Placed patient calls, screened, identified issues, and determined how best to assist within parameters established by the facility and supervisor.
- Documented patient medical histories, current symptoms, and vitals.
- Worked as part of the healthcare team to assess patient needs, plan, and modify care, and implement interventions.
- Reported changes in patient conditions and any unusual findings to advanced practitioners or registered nurses.
Licensed Vocational Nurse
Kaiser Permanente-OB/Gyn
San Diego, CA
04.2011 - 01.2023
- Assisted providers with examinations and procedures.
- Interviewed patients to obtain medical history.
- Addressed patient care needs and collected vital signs.
- Observed strict confidentiality and safeguarded all patient-related information.
- Educated patients about medications, procedures and physician's instructions.
- Administered prescribed medications and injections.
- Organized charts, documents and supplies to maintain team productivity.
- Collected biological samples to be sent for laboratory testing.
- Inserted, cared for and removed patients' catheters.
- Wound Care
- Communicated concerns regarding patients' status to providers.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Worked with registered nurses to deliver comprehensive, high-quality care to OB/Gyn patients.
- Answered patient calls, identified issues and determined how best to provide assistance.
- Managed patient messages and e-mails.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Provided test results and instructions given by provider.
- Appointment scheduling.
- Training new medical assistants, LVN's and students.
Medical Assistant
Kaiser Permanente - OB/Gyn
El Cajon, CA
07.2006 - 04.2011
- Interviewed patients to obtain medical history, chief complaints and vital signs.
- Assessed, documented and monitored vital signs for examination.
- Assisted providers with procedures.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Cleaned and maintained medical equipment following procedures and standards.
Medical Assistant
Kaiser Permanente - Primary Care
San Diego, CA
07.2003 - 07.2006
- Interviewed patients to obtain medical history, chief complaints and vital signs.
- Assisted providers with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Gaslamp Urgent Care
San Diego, CA
03.2003 - 12.2003
- Interviewed patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Cleaned and maintained medical equipment following procedures and standards.
- Scheduled appointments for patients via phone and in person.
- Assisted physician with procedures,
- Assisted office manager with workers comp injury cases.
Client Representative
Knox Attorney Service Inc.
San Diego, CA
03.1999 - 07.2003
- Entered client data in centralized database and maintained up-to-date case records for all clients.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Set up appointments with medical facilities and businesses to coordinated record retrieval.
- Processed subpoenas, printed and packaged.
Education
Associate of Science - Advanced Registered Nursing
Miracosta College
Oceanside, CA12-2024
Associate of Science - Vocational Nursing
Southwestern Community College
Chula Vista, CA12.2010
Skills
- Patient Care
- Treatment plan implementation
- Patient Education
- Intravenous Therapy and Blood Withdrawal Certification
- Medication Administration
- Vital signs monitoring
- Mental Health Support
- Reporting and documentation
- Catheter Care
- Workflow Coordination
- HIPAA Compliance
- Aseptic Techniques
- Compassionate Care
- Patient Assessment
- Direct Patient Care
Accomplishments
- Certificate of Excellence for Nurse Care and Concern
- Recognition of outstanding quality and patient care
Certification
- IV Therapy/Blood Withdrawal
- Basic Life Support
- Adult Cardiac Life Support
- Pediatric Advanced Life Support
References
References available upon request.
Timeline
Licensed Vocational Nurse
Kaiser Permanente- Virtual Medical Center
01.2023 - Current
Licensed Vocational Nurse
Kaiser Permanente-OB/Gyn
04.2011 - 01.2023
Medical Assistant
Kaiser Permanente - OB/Gyn
07.2006 - 04.2011
Medical Assistant
Kaiser Permanente - Primary Care
07.2003 - 07.2006
Medical Assistant
Gaslamp Urgent Care
03.2003 - 12.2003
Client Representative
Knox Attorney Service Inc.
03.1999 - 07.2003
- IV Therapy/Blood Withdrawal
- Basic Life Support
- Adult Cardiac Life Support
- Pediatric Advanced Life Support
Associate of Science - Advanced Registered Nursing
Miracosta College
Associate of Science - Vocational Nursing
Southwestern Community College
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