Raquel Pizzo
Charlotte,NC
Summary
I'm a dedicated and service-driven professional with a successful history of curating exceptional customer experiences in the hospitality industry. I aim to leverage my charismatic personality and unwavering customer-focused mindset into the realm of aviation as a flight attendant.
Overview
4
4
years of professional experience
Work History
Server
McCormick & Schmick's Seafood & Steaks
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Ink N Ivy
05.2023 - Current
- Navigate high-demand periods calmly, managing orders with 100% accuracy and timely delivery, even during rush hours
- Demonstrate extensive knowledge of food and beverage offerings, guiding guests through the menu and offering suggestions based on preferences
- Maintain cleanliness and organization of dining areas, promptly clearing tables and resetting them for new guests
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Pisgah Fish Camp
03.2021 - 06.2023
- Fostered strong relationships with regular clientele, addressing concerns promptly and professionally, leaving a lasting positive impression on customers
- Ensured adherence to food safety protocols, maintaining the restaurant’s sanitation rate of 99%
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Private Caregiver
Tore’s’ Home
01.2023 - 04.2023
- Prepared and served tailored, nutritious meals for residents, accommodating diverse dietary needs
- Administered medications at the prescribed times ensuring residents received the correct doses
- Supported individuals with personal care needs, ensuring comfort and respect by assisting directly or providing guidance
- Adhered to federal, state, and company procedures
- Trained and familiar with first aid and emergency response procedures
- Provided emotional support and companionship to patients, promoting overall wellbeing.
Education
Blue Ridge Community College
Brevard, NC05.2023
High School -
Brevard High School
Brevard, NC12.2022
Skills
- Adaptability
- Exceptional Customer Service
- Safety Awareness
- Problem-Solving
- Time Management
- Team Collaboration
- Crisis Management
- Clear Communication
- Attention to Detail
- Client Care
- Dependable
Certifications
- Food Handler
- Servsafe
Timeline
Server
McCormick & Schmick's Seafood & Steaks
06.2024 - Current
Server
Ink N Ivy
05.2023 - Current
Private Caregiver
Tore’s’ Home
01.2023 - 04.2023
Server
Pisgah Fish Camp
03.2021 - 06.2023
Blue Ridge Community College
High School -
Brevard High School
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