Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Raquel Polanco

Raquel Polanco

cashier , accounting ,costumer services
Bronx,NY

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Bonao Shipping Express
07.2023 - 11.2023
  • Answering customer questions about the company, products, or services.
  • Resolving customer complaints.
  • Directing customers to the right department or supervisor .
  • Taking orders or processing payments.
  • Making changes to customers' accounts.
  • Handling returns and exchanges.
  • Addressing billing concerns.
  • Keeping records of customer interactions.
  • Selling products and services.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

General Accountant

Virginia , SRL
07.2020 - 07.2023
  • Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
  • Coordinated with clients to improve accounting, payroll and tax operations.
  • Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
  • Contributed to the successful completion of numerous special projects involving complex accounting research assignments, ad hoc reporting requests from senior leadership teams, or other non-routine duties as assigned.
  • Trained and mentored junior staff members on various aspects of general accounting principles, software applications, and best practices in order to foster a culture of continuous learning and professional development.
  • Prepared detailed cash flow analyses for management review, highlighting potential areas of concern related to liquidity issues or potential shortfalls in operating funds.
  • Served as a key liaison between the accounting department and other functional areas within the company, working closely with managers to address financial issues that may impact their respective profit centers or divisions.
  • Enhanced financial reporting by implementing new software systems and automating data entry tasks.
  • Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Increased efficiency by streamlining accounting processes and implementing new financial software.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Assisted in the development of financial forecasts based on historical trends and current market conditions, supporting strategic planning initiatives within the organization.

Financial Analyst

Telecable Central
07.2018 - 06.2020
  • Streamlined business processes for increased efficiency by identifying and implementing system improvements.
  • Analyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.
  • Assisted in the development of strategic plans, providing analytical support and industry research insights.
  • Developed custom models to forecast business outcomes, enabling clients to make informed decisions based on accurate projections.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
  • Developed and implemented financial models to analyze complex information and assess health of organization.

General Accountant

Clínica Dr. Bonilla
09.2016 - 02.2018
  • Created and introduced updated processes for accounts receivable sub-ledger and customer attribute reporting.
  • Coordinated with clients to improve accounting, payroll and tax operations.
  • Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
  • Contributed to the successful completion of numerous special projects involving complex accounting research assignments, ad hoc reporting requests from senior leadership teams, or other non-routine duties as assigned.
  • Trained and mentored junior staff members on various aspects of general accounting principles, software applications, and best practices in order to foster a culture of continuous learning and professional development.
  • Collaborated with external auditors during year-end audits, ensuring compliance with regulations and accurate financial reporting.
  • Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
  • Assisted with budget preparation, monitoring expenses, and providing timely updates to management on variances.
  • Streamlined accounting processes for increased efficiency in daily operations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.

Financial Assistant

Farmacia Cosmos
03.2015 - 09.2016
  • Documented fiscal budget and established procedures for tracking expenses.
  • Revamped organization processes by auditing client checks and cash receipts.
  • Mitigated risks associated with currency fluctuations through proactive monitoring of exchange rates.
  • Reconciled statements and accounts and resolved variances.
  • Supported clients'' needs by providing timely responses to inquiries regarding account status or transactions processed.
  • Assisted in the preparation of monthly financial statements, contributing to a more organized system.
  • Supported with fiscal closings, budget allocation and daily business operations.

Inventory Analyst

Persio Abreu, SRL
10.2013 - 02.2015
  • Resolved internal customer concerns promptly, fostering positive relationships between supply chain functions while maintaining high service levels throughout the organization.
  • Supported budget development by providing accurate data on inventory costs, trends, and projections.
  • Enhanced forecasting accuracy, utilizing advanced analytical tools to monitor demand patterns and optimize stock levels.
  • Provided valuable insights into market dynamics, collaborating closely with sales teams to align inventory strategies with business objectives.
  • Implemented cycle counting programs that enabled faster identification of discrepancies leading to timely corrective actions.
  • Assisted in reducing excess inventory by identifying slow-moving items and implementing targeted sales strategies.
  • Managed obsolescence risks effectively by monitoring product life cycles and recommending appropriate action plans.

Accounts Payable Analyst

Persio Abreu , SRL
10.2013 - 02.2015
  • Generated financial statements to analyze utility cost, repair and maintenance expenses.
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Leveraged technology advancements to automate repetitive tasks, increasing productivity in the Accounts Payable department.
  • Handled sensitive and confidential documents and information to maintain corporate reputation.
  • Maintained accurate vendor records, ensuring proper tax compliance and streamlined communication channels.
  • Optimized company''s use of discounts offered by vendors for early or on-time payments through effective planning and prioritization.

Receptionist, Accounts Receivable

Persio Abreu SRL
07.2011 - 10.2013
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.

Education

English -

Bronxworks
80 E 181st St, Bronx, NY 10453, USA
11.2023

Bachelor Of Accountancy - General Studies

Utesa
Estrella Sadhala, Stgo.R.D.
07.2015

Technically Accounting - Finance

Politecnico Femenino Nuestra Sra. De Las Mercedes
Estrella Sadhala,los Jardines , Stgo . R.D.
09.2010

Skills

  • Till Counting
  • Telephone Management
  • Collecting Information
  • Monetary Transactions
  • Cooperative Attitude
  • Cashier Oversight
  • Total Sales Reconciliation
  • Microsoft Office
  • Resolving Discrepancies
  • Process Transactions
  • Patient Profiles
  • Need Identification
  • Professional Telephone Etiquette
  • Calculation of Discounts
  • Visual Representations
  • Account Invoicing

Languages

Spanish
Native or Bilingual
English
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Cashier

Bonao Shipping Express
07.2023 - 11.2023

General Accountant

Virginia , SRL
07.2020 - 07.2023

Financial Analyst

Telecable Central
07.2018 - 06.2020

General Accountant

Clínica Dr. Bonilla
09.2016 - 02.2018

Financial Assistant

Farmacia Cosmos
03.2015 - 09.2016

Inventory Analyst

Persio Abreu, SRL
10.2013 - 02.2015

Accounts Payable Analyst

Persio Abreu , SRL
10.2013 - 02.2015

Receptionist, Accounts Receivable

Persio Abreu SRL
07.2011 - 10.2013

English -

Bronxworks

Bachelor Of Accountancy - General Studies

Utesa

Technically Accounting - Finance

Politecnico Femenino Nuestra Sra. De Las Mercedes

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Raquel Polanco cashier , accounting ,costumer services