Raquel Preciado
Hesperia,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Truckers Permits And More
11.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Project Coordinator
Chaparosa Roofing Inc
05.2023 - 08.2023
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
- Created job files for each project and maintained current data in each file.
Truck Driver
TZ TRUCKING LLC
04.2018 - 05.2019
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Monitored and managed fuel consumption and expenses for management reporting.
Front End Manager
Vallarta Supermarkets
04.2013 - 10.2015
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and made recommendations for improvements.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2009
Skills
- Verbal and Written Communications
- Project Management
- Organization Skills
- Microsoft Office
- Google Docs
- Office Administration
- Issue Resolution
- Transportation Safety
- Equipment Operation
- Customer Relations
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
Chaparosa Roofing Inc
05.2023 - 08.2023
Customer Service Representative
Truckers Permits And More
11.2018 - Current
Truck Driver
TZ TRUCKING LLC
04.2018 - 05.2019
Front End Manager
Vallarta Supermarkets
04.2013 - 10.2015
High School Diploma -
El Rancho High School
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