Summary
Overview
Work History
Education
Skills
Clinical Experience
Additional Information
Languages
Timeline
Generic

Raquel Purvis

Oakwood,GA

Summary

Driven to learn quickly, advance computer proficiency and training in medical operations. Solid background in the medical field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

8
8
years of professional experience

Work History

Nursing Unit Clerk

Chestnut Ridge Nursing & Rehab
10.2023 - Current
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Contributed to patient safety by promptly addressing medication discrepancies in collaboration with nursing staff.
  • Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
  • Received and routed laboratory results to correct clinical staff members.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Optimized unit workflow by effectively scheduling appointments and organizing calender.
  • Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
  • Answered phone calls and messages for patients health and medical team, scheduling appointments, communicating with families, transportation, insurances, pharmacy, radiology, and handling patient inquiries.
  • Called 911 and non-emergency transportation.
  • Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments by faxing, emailing, scanning and uploading.
  • Facilitated timely responses to patient inquiries, promoting a positive facility experience.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Input and ordered radiology, imaging orders.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully assigning nurses and nursing assistants schedule .
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Contributed to a reduction in employee turnover through modifying nurses and certified nursing assistant scheduling under staff coordinator approval.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Improved patient care by closely monitoring and adjusting nursing assistant schedules to ensure adequate coverage during peak hours.

STUDENT PROFESSIONAL WORKER

LOS ANGELES COUNTY HEALTH SERVICES HUMAN RESOURCES
05.2018 - 05.2021


  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Produced professional correspondence, reports, and spreadsheets in support of Human Resources operations
  • Followed strict data protection and security measures to maintain the confidentiality of sensitive information
  • Trained and supervised new clerical staff in-office procedures and requirements.
  • Answered phone calls, took messages, and distributed messages to appropriate personnel.
  • Processed the day-to-day documentation between departments, consistently maintaining effective communication, and eliminating bottlenecks.
  • Collected, arranged, and input information into digital database system.
  • Regularly communicated with management to provide feedback and updates.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Identified new methods to optimize medical records management.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Processed and monitored requests for medical records from external organizations.
  • Utilized electronic medical record systems to store, retrieve and process patient data.


CERTIFIED NURSING ASSISTANT

GOLDEN STATE HEALTH CENTERS INC
11.2015 - 06.2016
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Communicated with physicians, nurses, and other caregivers to exchange information about the patient's condition, treatment, plans, and activities
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Helped residents with their daily living tasks including feeding, dressing, and personal hygiene
  • Worked with patients to assure that they participated in exercises and therapeutic activities
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Ensured complete daily documentation when entering data into the EMR system.

CERTIFIED NURSING ASSISTANT

WHITTIER HILLS HEALTHCARE CENTER
11.2015 - 06.2016
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Communicated with physicians, nurses, and other caregivers to exchange information about the patient's condition, treatment, plans, and activities
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Helped residents with their daily living tasks including feeding, dressing, and personal hygiene
  • Worked with patients to assure that they participated in exercises and therapeutic activities
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Ensured complete daily documentation when entering data into the EMR system.

Education

Bachelor of Arts - Pre-Physical Therapy

California State University - Dominguez Hills
Carson, CA
05.2020

Associate of Science - Pre-Allied Health, Mathematics, Physics & Science

CITRUS COLLEGE
Azusa, CA
06.2018

Skills

  • Clerical Support
  • MS Office
  • Medical terminology
  • Mail Processing
  • Telephone Etiquette
  • Administrative Duties
  • Verbal and Written Communication
  • Electronic Filing System
  • Customer Service
  • Data Entry Software
  • Adaptable and Flexible
  • Critical Thinking
  • Remote Office Availability
  • Excellent Communication
  • Organization
  • Heartsaver CPR AED (CPR AED)
  • Medical Records Verification
  • Insurance Verification
  • Data Management
  • Administrative Support
  • Patient Database Maintenance
  • Employee Scheduling
  • Office Coordination
  • Patient Referral
  • Medical Records Maintenance
  • Calendar and Appointment Management
  • Documentation Review
  • Flexible Schedule
  • Medical Charting
  • Insurance Authorizations
  • Scheduling Tests and Procedures
  • Problem-Solving
  • Staff Leadership
  • Appointment Scheduling
  • HIPAA Compliance
  • Healthcare Software Proficiency
  • Pharmacy Correspondence
  • Patient Health Information Access
  • Computer Proficiency
  • Relationship Building

Clinical Experience

Physical Therapist Intern 

Eastside Orthopedics & Sports Medicine Doctors / Associated Sports Therapy 

800 S Atlantic Blvd suite # 203 

Monterey Park, CA 91754


(October 2018 - February 2021)


  • Collaborated with orthopedic surgeons, doctors of Physical therapist and Physical therapy assistants during rotations with an empathetic approach to build patient trust
  • Learned more than 6 tests vital to diagnosis and treatment of patient types in each ward
  • Assisted in medical evaluations and conducted tests to examen patients range motions.
  • Translated to MDs, DPT's and patients.
  • Learned to use different tools and equipment to enhance patients therapy such as resisted bands, foam rollers, shoulder pulleys, medicinal balls, wax pot, E-stem machine, TENS devices, cold packs, & hot packs therapy.
  • Prepared equipment for 4 physical therapist at Sports Medicine , including tape, hot and cold treatments, massage guns, bands, steps, and ultrasounds equipment.
  • Guided 15-20 patients per day in transfers from seated, standing, and lying positions in preparation of treatments
  • Received 100% positive reviews from physical therapist and administrative staff.

Additional Information

  • Produced professional correspondence, reports, and spreadsheets in support of Human Resources operations.
  • Followed strict data protection and security measures to maintain the confidentiality of sensitive information.
  • Trained and supervised new clerical staff in-office procedures and requirements.
  • Answered phone calls, took messages, and distributed messages to appropriate personnel.
  • Processed the day-to-day documentation between departments, consistently maintaining effective communication, and eliminating bottlenecks.
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
  • Communicated with physicians, nurses, and other caregivers to exchange information about the patient's condition, treatment, plans, and activities.
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
  • Helped residents with their daily living tasks including feeding, dressing, and personal hygiene.
  • Worked with patients to assure that they participated in exercises and therapeutic activities.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured complete daily documentation when entering data into the EMR system.
  • Relevant Coursework: case management, medical billing, account management, health marketing, sales, biology, microbiology, liberal arts education, social sciences, and humanities.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Nursing Unit Clerk

Chestnut Ridge Nursing & Rehab
10.2023 - Current

STUDENT PROFESSIONAL WORKER

LOS ANGELES COUNTY HEALTH SERVICES HUMAN RESOURCES
05.2018 - 05.2021

CERTIFIED NURSING ASSISTANT

GOLDEN STATE HEALTH CENTERS INC
11.2015 - 06.2016

CERTIFIED NURSING ASSISTANT

WHITTIER HILLS HEALTHCARE CENTER
11.2015 - 06.2016

Bachelor of Arts - Pre-Physical Therapy

California State University - Dominguez Hills

Associate of Science - Pre-Allied Health, Mathematics, Physics & Science

CITRUS COLLEGE
Raquel Purvis