Raquel Quiteno
San Salvador
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
14
14
years of professional experience
Work History
Virtual Assistant
Florida Insurance Agency
San Salvador
11.2021 - Current
- Handled incoming calls and directed callers to the appropriate department or employee.
- Drove customer feedback to deliver information to management for corrective action.
- Sorted and distributed incoming faxes, letters, and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Screened emails and decluttered inboxes by creating folders, labels, and filters.
- Updated and maintained contact lists, ensuring accuracy and accessibility of information.
- Proofread documents for accuracy prior to final submission to clients.
- Maintained a database of client information including contact details, preferences.
- Handled confidential information with discretion.
Virtual Assistant
Eureka Virtual Assistants
San Salvador
10.2020 - 10.2021
- Handled confidential information with discretion.
- Provided administrative support to ensure efficient operation of the office.
- Managed customer inquiries through email and telephone communication.
- Maintained a database of client information including contact details, and preferences.
- Generated weekly progress reports detailing tasks completed during the week.
- Updated contact list and made changes to existing contacts to improve instant communication.
- Managed daily email correspondence, ensuring timely responses and organized inboxes.
- Coordinated general office duties such as filing, faxing, and data entry.
Customer Service Representative
The Office Gurus
San Salvador
04.2017 - 06.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Recruitment Coordinator
Teleperformance
San Salvador
10.2013 - 03.2017
- Assisted in developing recruiting strategies that align with organizational goals.
- Conducted reference checks for prospective employees.
- Responded promptly to inquiries from prospective applicants regarding open positions.
- Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
- Conducted orientation sessions for newly hired employees, providing them with detailed information about company policies, procedures, benefits.
- Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
- Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
- Participated in continuous improvement initiatives to enhance recruitment strategies.
Customer Service Representative
Telus International
San Salvador
09.2010 - 09.2013
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Some College (No Degree) - Marketing
Universidad Matias Delgado
Ciudad MerliotSkills
- Database Maintenance
- Records Management
- Recordkeeping
- Customer Service
- Data Entry
- Excellent Communication
- Multitasking and Time Management
- Document and File Management
- Attention to Detail
- Adaptability
- Filing and data archiving
- Effective Communication
- Back office operations
- Critical Thinking
- Analytical Thinking
- Relationship Building
- Workflow Planning
- Professionalism
- Issue Research
Languages
English
Professional
Spanish
Professional
Timeline
Virtual Assistant
Florida Insurance Agency
11.2021 - Current
Virtual Assistant
Eureka Virtual Assistants
10.2020 - 10.2021
Customer Service Representative
The Office Gurus
04.2017 - 06.2019
Recruitment Coordinator
Teleperformance
10.2013 - 03.2017
Customer Service Representative
Telus International
09.2010 - 09.2013
Some College (No Degree) - Marketing
Universidad Matias Delgado
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