Raquel Ramirez
Abita Springs,LA
Summary
Transitioning from a background in diverse healthcare roles, brings a wealth of experience and skills perfectly suited for the role of Workers' Comp Coordinator. With a strong foundation in communication, critical thinking, and care coordination, is well-equipped to navigate the complexities of Workers' Compensation processes. Expertise in evaluating patient needs, managing appointments, and ensuring accurate documentation align seamlessly with the responsibilities of initiating claims, maintaining quality standards, and upholding confidentiality. Additionally, proficiency in Excel and leadership capabilities further enhance the ability to excel in this role, fostering efficient operations and effective collaboration within the team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant/Front Desk Coordinator
Lacombe Dental
05.2023 - Current
- Led dental team in chairside assistance and front desk operations, demonstrating exceptional organizational and multitasking abilities.
- Implemented and maintained appointment scheduling systems, enhancing patient satisfaction.
- Ensured adherence to sterilization and disinfection protocols, maintaining a safe and hygienic environment.
- Managed patient records, insurance verification, and billing procedures with high accuracy.
- Conducted assessments to gather information for participant-centered care plans.
- Protected patient data in alignment with HIPAA privacy protocols.
- Developed comprehensive client-driven case plans with measurable short and long-term goals.
- Identified and connected members with health plan benefits and community resources to enhance care.
- Performed administrative tasks to maintain necessary job skills.
Front Desk Patient Coordinator
Bippo's Place For Smiles
01.2021 - 05.2023
- Acted as main point of contact for patients, doctors, and hospital staff, facilitating communication and closely reviewing medical charts.
- Upheld confidentiality requirements and regulatory compliance guidelines to ensure patient privacy and security.
- Provided excellent and direct individualized patient care, fostering positive patient experiences.
- Managed appointments, records, and administrative tasks with precision and attention to detail, ensuring efficient operations.
- Coordinated and implemented assigned care plan activities, monitoring progress to optimize patient outcomes.
- Utilized influencing and motivational interviewing skills to maximize member engagement and promote lifestyle/behavior changes for improved health.
- Interacted with low-stratification members via phone calls, coordinating care and addressing their needs effectively.
- Completed, reviewed, and updated assessments and care plans, ensuring alignment with member goals and interventions.
- Utilized assessments and claims data to create personalized care plans for members, contributing to better health outcomes.
Education
Associate of Arts - Management And Human Resources
Iowa Western Community College
Council Bluffs, IADental Assisting
Accelerated Dental Assisting Academy
Hammond, Louisiana09.2020
Skills
- Communication Proficiency
- Guideline Knowledge & Adherence
- Claims Initiation & Quality Assurance
- Confidentiality & Patient Record Management
- Excel Proficiency
- Continuous Learning
- Critical Thinking & Assessment
- Care Plan Coordination & Healthcare Communication
- Appointment Scheduling & Insurance Verification
- Multitasking & Time Management
- Leadership & Team Coordination
Certification
- CPR Certification (2023-2025)
- BLS Certification (2023-2025)
- Certified Case Manager (CCM) - 2022
Timeline
Lead Dental Assistant/Front Desk Coordinator
Lacombe Dental
05.2023 - Current
Front Desk Patient Coordinator
Bippo's Place For Smiles
01.2021 - 05.2023
Associate of Arts - Management And Human Resources
Iowa Western Community College
Dental Assisting
Accelerated Dental Assisting Academy
- CPR Certification (2023-2025)
- BLS Certification (2023-2025)
- Certified Case Manager (CCM) - 2022
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