Summary
Work History
Education
Skills
Timeline
Teacher

Raquel Ramirez

Houston,TX

Summary

Driven Assistant Manager with a proven track record at Foot Locker, enhancing customer satisfaction and streamlining operations. Expert in POS system operations and fostering team collaboration, I've successfully managed and trained over 10 associates, significantly boosting sales through strategic merchandising. Renowned for exceptional customer service and a strong work ethic, I excel in fast-paced retail environments.

Work History

Cashier

Kroger
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Assistant Manager

Foot Locker
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Manage and train a team of 10+ associates, fostering a collaborative and positive work environment.

Education

Associate Of Arts - Teaching

Houston Community College
Houston, TX

High School Diploma - Teaching Profession

Dobie High School
Houston, TX
05.2018

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Customer relations
  • Product knowledge

Timeline

Cashier

Kroger

Assistant Manager

Foot Locker

Associate Of Arts - Teaching

Houston Community College

High School Diploma - Teaching Profession

Dobie High School
Raquel Ramirez