Raquel Ramos
Cedar Hill,TX
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
5
5
years of professional experience
Work History
Seasonal Process Assistant
Amazon
Coppell, Texas
11.2024 - Current
Associate
Amazon
Coppell, TX
10.2019 - Current
- Executed precise cuts on books, followed by systematic scanning.
- Achieved hourly target of processing in excess of 300 books through binding and cutting.
- Guaranteed timely submission of books to designated department daily.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Outbound Problem Solver
Amazon
Coppell
12.2020 - 11.2024
- Tracked and documented comprehensive records on Associate issues and their pathways.
- Determine the root cause of problems and develop solutions.
- Assisted Management with account setup throughout shift.
- Provided technical assistance to Associates with product-related issues.
Learning Ambassador
Amazon
Coppell
09.2020 - 11.2024
- Analyzed performance data to propose strategies enhancing learning outcomes.
- Communicated regularly with instructors regarding any changes or updates required in course content.
- Contributed ideas towards developing innovative approaches to instruction delivery.
- Maintained professionality and efficiency while working closely with leadership.
- Participated in training sessions related to eLearning tools and techniques.
ICQA Associate
Amazon
Coppell
09.2020 - 11.2024
- Emphasized key aspects of ICQA to associates.
- Executed time-sensitive ICQA processes within established periodic schedules.
- Coordinate project activities while ensuring effective management of departmental tasks.
- Reported operational disruptions directly to Management through immediate calls.
- Report discrepancies on a daily basis to the Management team.
- Full understanding of the goals in ICQA department.
- Engaged in data mining to support problem-solving efforts.
Education
Some College (No Degree) -
Houston Community College
Houston, TXSkills
- Management support
- Attendance tracking
- Workflow management
- Process documentation
- Assignment delegation
- Scheduling coordination
- Performance monitoring
- Safety management
- Document validation
- Production deadline management
- Compliance monitoring
- Metrics tracking
- Document control
- Knowledge management
- Dispute resolution
- Cross-functional coordination
- Quality assurance
- Process analysis
- Process mapping
Timeline
Seasonal Process Assistant
Amazon
11.2024 - Current
Outbound Problem Solver
Amazon
12.2020 - 11.2024
Learning Ambassador
Amazon
09.2020 - 11.2024
ICQA Associate
Amazon
09.2020 - 11.2024
Associate
Amazon
10.2019 - Current
Some College (No Degree) -
Houston Community College