Raquel Reed
Marine,IL
Summary
Detail-oriented professional with over 5 years of experience in data entry, administrative support, and customer service within highly regulated, metric-driven industries. Skilled in database management, recordkeeping, and healthcare-related documentation. Recognized for exceptional accuracy, organization, and communication skills, with proven ability to work independently and maintain data integrity and compliance.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Relationship Banker
Busey Bank
Highland, Illinois
10.2020 - Current
- Process high volumes of transactions and healthcare-related billing payments, maintaining accuracy and confidentiality under federal and institutional regulations.
- Assist customers with medical and insurance-related payments and account inquiries, ensuring proper documentation and compliance.
- Perform data entry, record updates, and documentation management across multiple systems, achieving high accuracy rates in a metric-driven environment.
- Utilize Microsoft Office and internal databases to reconcile records, audit data, and maintain quality control.
- Collaborate with internal departments to resolve account discrepancies and improve workflow efficiency.
- Deliver exceptional customer service via phone, email, and in-person communication, consistently meeting performance and quality metrics.
Teller
Bradford National Bank
Highland, Illinois
07.2018 - 07.2019
- Processed daily customer transactions with consistent accuracy, supporting branch performance and compliance standards.
- Entered and maintained customer and billing data in bank systems, ensuring information accuracy and data security.
- Balanced cash drawers and assisted in audits to ensure documentation and reporting accuracy.
- Demonstrated reliability in data management and confidentiality while assisting customers with billing and account inquiries.
- Provided efficient, courteous service to customers through both in-person and telephone communication.
Education
Abeka Academy
Pensacola, FLSkills
- Data Entry & Database Management
- Administrative & Clerical Support
- Customer Service & Relationship Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Recordkeeping & Documentation Accuracy
- Healthcare Billing & Compliance Exposure (HIPAA)
- Metric-Driven Performance & Quality Assurance
- Cross-Functional Collaboration
- Regulatory & Policy Compliance
- Time Management & Problem Solving
- 5 Years Professional Experience in a Metric Driven Setting
- 5 Years of Administrative Support and Data Entry or Phone Environment Experience
- 1 Year of Healthcare Related Background
- Work Well Independently and as a Team
- Self-Starter With Excellent Time Management Skills
- Comfortable With Constant Process Changes/Adapting to New Processes
- Experience Using Multiple Computer Applications Simultaneously
- Inbound/Outbound Call Center or Related Customer Service Experience
Affiliations
- Teach and supervise youth and elementary-aged children, ensuring their physical safety and managing health needs, including medications and allergy precautions. Maintained accurate attendance, medical, and incident records, demonstrating data entry and recordkeeping skills in a structured environment. Collaborated with staff and parents to coordinate events and monitor health and safety protocols.
- Volunteered weekly at Highland Healthcare for a few years, offering emotional support and ministry through music and personal engagement with residents. Collaborated with healthcare staff to support residents' well-being, following facility safety and confidentiality procedures. Gained exposure to healthcare operations and patient care documentation in a regulated environment.
Timeline
Relationship Banker
Busey Bank
10.2020 - Current
Teller
Bradford National Bank
07.2018 - 07.2019
Abeka Academy