Overview
Work History
Education
Skills
Timeline
Generic

Raquel Reyes

Los Angeles,CA

Overview

7
7
years of professional experience

Work History

Scheduling Assistant

No Bland Hair
Los Angeles, CA
12.2023 - Current
  • Managed scheduling and calendar coordination for executives, teams, and events, optimizing resource allocation and minimizing conflicts.
  • Communicated effectively with stakeholders to confirm appointments, meetings, and availability, ensuring accurate and up-to-date schedules.
  • Implemented scheduling software solutions to automate processes and improve efficiency.

Event Support Volunteer

American Red Cross
Los Angeles, CA
09.2023 - Current
  • Assisted with the planning, coordination, and execution of events, including logistics management, attendee registration, and on-site support.
  • Provided excellent customer service to event attendees, addressing inquiries and resolving issues in a timely and professional manner.
  • Worked collaboratively with event organizers and vendors to ensure seamless event operations and guest satisfaction.

Data Analyst | Technician

Corporate Tax Incentives
Folsom, CA
11.2020 - 12.2023
  • Conducted collaborative research and employed advanced data analysis techniques, including data mining strategies, to identify potential avenues for leveraging tax credit programs.
  • Extracted valuable insights and trends from complex datasets related to tax credit programs using data mining methodologies; assessed data to maximize tax-related benefits.
  • Assisted the team in implementing identified tax credit programs by providing analytical support and insights, aiding in the execution process, and ensuring the accuracy and reliability of comprehensive research reports.

Onboarding & Customer Service Supervisor

Gap Inc Direct
Rocklin, CA
09.2017 - 11.2020
  • Oversaw the onboarding process for new employees, ensuring a smooth transition and adherence to company policies and procedures.
  • Developed and delivered training modules on product knowledge, customer service best practices, and system usage.
  • Collaborated with HR and department managers to coordinate orientation schedules and facilitate cross-departmental integration.
  • Led a team of customer service representatives, providing guidance, coaching, and performance feedback to optimize team performance
  • Acted as a point of escalation for complex customer issues, demonstrating strong problem-solving skills and empathy.

Sales & Customer Service Representative

Gap Inc Direct
Rocklin, CA
10.2016 - 09.2017
  • Provided exceptional customer service through phone, email, and chat channels, ensuring prompt resolution of inquiries and concerns.
  • Maintained a high level of product knowledge to address customer queries effectively and promote upselling opportunities.
  • Collaborated with cross-functional teams to streamline processes and enhance service delivery.

Education

Associate of Arts - Business

Sierra College
Rocklin, CA
01-2025

High School Diploma -

Oakmont High School

Skills

  • Administrative Work
  • Calendar Management
  • Client Relations
  • Communication Skills
  • Customer Service
  • Data Analysis & Reporting
  • Documentation Standards
  • Event Management
  • HR Support
  • Onboarding & Training
  • Payroll Auditing
  • Team Leadership

Timeline

Scheduling Assistant

No Bland Hair
12.2023 - Current

Event Support Volunteer

American Red Cross
09.2023 - Current

Data Analyst | Technician

Corporate Tax Incentives
11.2020 - 12.2023

Onboarding & Customer Service Supervisor

Gap Inc Direct
09.2017 - 11.2020

Sales & Customer Service Representative

Gap Inc Direct
10.2016 - 09.2017

Associate of Arts - Business

Sierra College

High School Diploma -

Oakmont High School

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Raquel Reyes