Raquel Rice
Whittier,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Target
10.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Completed opening and closing functions to meet operational needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Shift Leader
Taco Bell
11.2016 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
No Degree - Diagnostic Medical Sonography
Cypress College
Cypress, CAHigh School Diploma -
Whittier High School
Whittier, CA06.2016
Skills
- Critical Thinking
- Team Cooperation
- Time Management
- CPR and First Aid
- Relationship Building
- Decision-Making Skills
Timeline
Customer Service Advocate
Target
10.2021 - Current
Shift Leader
Taco Bell
11.2016 - 09.2021
No Degree - Diagnostic Medical Sonography
Cypress College
High School Diploma -
Whittier High School
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