Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Volunteer

Raquel Rios

Waterbury,CT

Summary

Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Recovery Support Specialist

The Children's Center of Hamden
Hamden, CT
07.2024 - Current
  • Researched new technology solutions that could improve communication efficiency within the organization.
  • Produced press releases, fact sheets, brochures, newsletters, and other materials for internal and external communications.
  • Analyzed customer feedback from surveys or focus groups to identify areas of improvement in communication processes.
  • Collaborated with colleagues across departments to ensure consistency in messaging across all channels of communication.
  • Participated in brainstorming sessions to generate ideas for promotional campaigns.
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
  • Advised and supported communications team during strategy development meetings.
  • Utilized digital and computer software to upload, post or edit online content.
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
  • Collaborated with team to promote, plan and organize communication materials.
  • Maintained professionality and efficiency while working closely with leadership.
  • Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
  • Purchased advertising space or time to promote client's product or agenda.
  • Conferred with other managers to identify trends or key group interests or concerns.
  • Developed public relations strategies to influence public opinion or promote ideas, products or services.

Recovery Support Specialist

McCall Behavior Health
Waterbury, CT
04.2023 - Current
  • Ensured that all assigned projects were completed within specified deadlines.
  • Performed proactive maintenance activities to ensure optimal system performance.
  • Analyzed system logs regularly for evidence of suspicious activity or intrusion attempts.
  • Investigated root cause analysis of reported incidents and provided solutions accordingly.
  • Evaluated new technologies for integration into existing infrastructure environment.
  • Monitored and analyzed system performance metrics to identify potential issues.
  • Maintained database and regular logs of daily monitoring activities.
  • Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
  • Maintained attendance records and assigned student seating on bus route.
  • Communicated with children to provide comfort, encouragement and positive reinforcement.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated how well the program is meeting its goals by conducting surveys or interviews with participants.
  • Monitored behavior within the group setting and addressed any issues that arose.
  • Facilitated conversations about difficult topics such as grief, trauma, addiction while maintaining confidentiality at all times.
  • Educated members on various topics related to their individual needs.
  • Maintained records of progress for each member in the group.
  • Assisted in developing strategies for managing difficult emotions or situations.
  • Facilitated weekly meetings and kept track of attendance.
  • Created an environment that was safe and supportive for members to share their experiences.

Community Support Worker

Community Action Agency in New Haven
New Haven, CT
12.2022 - 04.2024
  • Researched potential partners and sponsors that could provide financial or other resources towards outreach efforts.
  • Managed social media accounts and monitored online conversations regarding outreach activities.
  • Assisted in the development of marketing materials, such as brochures, flyers, webpages, and newsletters.
  • Maintained a database of contacts related to ongoing outreach initiatives.
  • Identified appropriate key performance indicators for measuring success of outreach activities.
  • Designed creative campaigns to increase awareness of services offered by the organization.
  • Provided administrative support including scheduling appointments, maintaining records, and preparing reports.
  • Planned and coordinated special events related to public education campaigns.
  • Compiled feedback from customers regarding their experience with the organization's services.
  • Generated monthly progress reports detailing successes achieved through program implementation.
  • Conducted research and identified new opportunities for outreach initiatives.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Tracked data using spreadsheets to record pledges, phone calls and canvassing.
  • Assisted clients during times of phone and power outages and other crises and emergencies by maintaining positive and professional attitude and meeting tangible needs where possible.
  • Developed and distributed written materials to inform potential clients of available services and to generate financial and volunteer support.
  • Maintained outreach contacts in organization's database to track progress toward base building goals.
  • Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
  • Established culture of responsibility, accountability and confidentiality with constant focus on balancing compassion and accountability while relating to clients.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Cultivated relations with professionals to resolve discrepancies.
  • Conducted issue-based research to refine campaign context and direction.
  • Functioned as treatment team member, interpreting social, emotional and family system problems and strengths to other members.
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
  • Collaborated with social workers to support patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Performed assessments to determine individual limitations and strengths.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Helped individuals address disabilities and put together career plans.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Made referrals to utilize community resources for resident's needs.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.

Monitor /Receptionist

Apt foundation
New Haven, CT
03.2020 - 12.2023
  • Developed and implemented procedures for monitoring systems, networks, applications, and services.
  • Updated documentation such as inventory lists and asset configurations after completing installations or repairs.
  • Regularly checked server backups for accuracy and completeness.
  • Monitored and analyzed system performance metrics to identify potential issues.
  • Assisted in the development of new processes for improving existing systems.
  • Created detailed reports of all monitoring activities on a daily basis.
  • Investigated root cause analysis of reported incidents and provided solutions accordingly.
  • Prevented unauthorized behaviors with continuous monitoring.
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Monitor

Chemical Abuse
Bridgeport, CT
03.2011 - 06.2017
  • Managed the daily operations of monitors and ensured proper functioning.
  • Reported any suspicious activity or malfunctioning equipment to supervisors.
  • Monitored the performance of systems and identified issues for resolution.
  • Maintained records on system performance, maintenance activities, and other relevant data.
  • Prevented unauthorized behaviors with continuous monitoring.
  • Maintained database and regular logs of daily monitoring activities.
  • Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Maintained organized and clean classroom and play areas.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Observed and monitored children's play activities.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Education

High School Diploma -

Sound School
New Haven, CT
06-1993

N/A - Drug Abuse Counseling

Gateway Community College
New Haven, CT

Skills

  • Substance Abuse Knowledge
  • Motivational Interviewing
  • Individual Counseling
  • Active Listening
  • Testing specimens
  • Community Resources
  • Goal Setting
  • Case Management

Certification

  • Mandated certified
  • Community outreach worker
  • Gain certified
  • Harmed reduction

Languages

Spanish
Native/ Bilingual

Timeline

Recovery Support Specialist

The Children's Center of Hamden
07.2024 - Current

Recovery Support Specialist

McCall Behavior Health
04.2023 - Current

Community Support Worker

Community Action Agency in New Haven
12.2022 - 04.2024

Monitor /Receptionist

Apt foundation
03.2020 - 12.2023

Monitor

Chemical Abuse
03.2011 - 06.2017

High School Diploma -

Sound School

N/A - Drug Abuse Counseling

Gateway Community College

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Raquel Rios