Raquel Ritchie
Boca Raton,USA
Summary
Experienced guest services manager with a strong background in hospitality and administrative support. Proven abilities in enhancing guest experiences and managing front office operations. Skilled in vendor interaction, staff supervision, and regulatory compliance. Seeking to leverage expertise in a dynamic hospitality environment.
Assisted customers and ensured a welcoming atmosphere by maintaining facility cleanliness and restocking supplies. - Managed incoming calls and mail distribution while planning events to support office administration. - Supported attorneys by researching legal issues and preparing necessary bankruptcy documents. - Maintained guest room cleanliness and assisted in laundry operations to uphold hotel standards. - Planned and organized recreational activities, demonstrating problem-solving skills during events.
Overview
25
25
years of professional experience
Work History
ER Attendant
Baptist Health
Boca Raton, Florida
07.2023 - Current
- Assisted customers with their needs and responded to inquiries
- Maintained cleanliness of facility and restocked supplies as needed
- Ensured welcoming atmosphere by greeting guests upon arrival
Internet Phone Receptionist/ File Clerk
Sibley Law
Aventura, Florida
09.2017 - 05.2020
- Answered incoming calls and directed them to appropriate departments or personnel
- Assisted callers with inquiries, complaints, or concerns in professional manner
- Coordinated mail distribution, including sorting incoming mail and preparing outgoing packages
- Assisted in planning events and meetings by reserving conference rooms and preparing materials
- Managed administrative tasks such as filing, typing, copying, and faxing documents
- Performed data entry tasks as needed to keep client records up-to-date
- Maintained well-organized physical and digital records
Bankruptcy Paralegal
Paul Gifford Law Office
Sunrise, Florida
01.2016 - 08.2017
- Researched legal issues related to bankruptcy law, procedures, or specific client situations as needed
- Reviewed creditor claims, objections, and proofs of claim filed in cases
- Provided support during meetings between attorneys and clients by taking notes or offering clarification on procedural questions that arose
- Organized files for new clients, including opening physical file folders as well as digital files within case management system databases
- Monitored deadlines for required documents and payments to trustees
- Conducted client interviews to gather financial information and documents
- Prepared necessary bankruptcy schedules and forms for court filings
File Clerk
Rhonda Gelfman Law Office
North Miami Beach, Florida
01.2007 - 10.2009
- Kept filing cabinets, shelves and surrounding areas neat and presentable
- Sorted and distributed incoming mail to appropriate personnel or departments
- Assisted colleagues in locating files when needed for meetings or projects
Housekeeping and Laundry Attendant
Travellers Inn
Negril, Jamaica
06.2002 - 11.2004
- Maintained cleanliness of guest rooms through vacuuming, dusting and spot cleaning stains
- Notified maintenance department of faulty equipment and room damage
- Notified front desk of items left in room following guest departure
- Participated in ongoing training sessions provided by management to improve skills
- Completed daily room assignment sheets accurately and efficiently
- Replenished room amenities such as toiletries, towels, and linens
- Inspected rooms to ensure cleanliness standards were met
- Assisted in laundry operations by washing, drying, and folding linens and towels
- Sanitized high-touch areas in guest rooms and common spaces to prevent spread of germs
Activities Coordinator
JamaicAttactions
Negril, Jamaica
05.2000 - 09.2002
- Maintained accurate records of attendance, participation levels, and feedback from clients
- Demonstrated exceptional problem-solving skills when faced with unexpected challenges during events
- Planned and organized various recreational activities for diverse age groups
- Created promotional materials for upcoming events such as flyers or newsletters
Front Desk Receptionist
Rock Cliff
Negril, Jamaica
01.2001 - 05.2002
- Verified guest payment and contact information
- Maintained visitor logbook and issued visitor badges
- Coordinated deliveries from couriers and ensured timely pick-up of outgoing packages
- Supported event planning initiatives by sending out invitations, tracking RSVPs, and coordinating logistics
- Assisted with administrative tasks such as photocopying, scanning, and filing documents
- Responded promptly to email inquiries from both internal staff members and external clients
- Greeted visitors and provided general information about organization
- Internet marketing through all major platforms (expedia, hotels.com) through CRS company Peagus
Education
Associate in Science (A.S.) - Paralegal
Ashworth College
Peachtree, GABachelor of Science (B.S.) - Heath Science
University of the People
Pasedena, CAMaster of Business Administration (M.B.A.) - Business Admin
University of the People
Pasenda, CADiploma - Hotel and Restaurant Management
Pennfoster
Scanton, PASkills
Guest services management
Staff training and development
Regulatory compliance
Vendor interaction
Hospitality
Volunteer Experience
ER Attendant, Baptist Health, 07/01/23, Current, Boca Raton, Florida, Assisted customers with their needs and responded to inquiries., Maintained cleanliness of facility and restocked supplies as needed., Ensured welcoming atmosphere by greeting guests upon arrival.
Timeline
ER Attendant
Baptist Health
07.2023 - Current
Internet Phone Receptionist/ File Clerk
Sibley Law
09.2017 - 05.2020
Bankruptcy Paralegal
Paul Gifford Law Office
01.2016 - 08.2017
File Clerk
Rhonda Gelfman Law Office
01.2007 - 10.2009
Housekeeping and Laundry Attendant
Travellers Inn
06.2002 - 11.2004
Front Desk Receptionist
Rock Cliff
01.2001 - 05.2002
Activities Coordinator
JamaicAttactions
05.2000 - 09.2002
Associate in Science (A.S.) - Paralegal
Ashworth College
Bachelor of Science (B.S.) - Heath Science
University of the People
Master of Business Administration (M.B.A.) - Business Admin
University of the People
Diploma - Hotel and Restaurant Management
Pennfoster
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