Raquel Rivera
Jackson,FL
Summary
Driven Sr. Loan Officer and Sales Manager with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
24
24
years of professional experience
Work History
Sales Manager
Academy Mortgage
11.2023 - Current
- Managed key relationships with strategic real estate agents and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate lending products.
Area Sales Manager
Cardinal Financial
12.2022 - 11.2023
- Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
Regional Manager
First Team Real Estate JV/Homeowners First/NewRez
01.2019 - 12.2022
- Charged with recruiting Mortgage Loan Officers, Team LO’s and LOA’s for my region
- Oversees branch integration with 8 of the First Team offices in my region
- Maintains a range of 14-20% capture rate within my serviced branches
- Weekly debrief meetings with the owner and leadership teams of First Team Meetings
- Works win all First Team Managers to build a winning culture and team cohesiveness between the MLO’s and REA’s
- Works closing with the Marketing Teams on both sides of JV to create marketing content to promote loan products and lead-gen opportunities
- Provides one-on-one and group coaching for all new FTR REA
- Provides marketing couching on how to identify opportunities while in the field, to match with our product mix
- Holds bi-monthly lunch & Leans, Mixers, training meeting
- Assist MLO’s with their career and business development for their path
- Training provided on branch integration strategies for all MLO’s
- Trains in CRM Tools, drip campaigns and digital marketing strategies.
In House Lender
First Team Real Estate JV/In House Lender
06.2016 - 12.2019
- Worked as in-house lender for First Team Real Estate
- Grew referral business by 7% with in the first six months
- Holds several relationships with realtors in house that have funded over 1 million dollars in business within 6 months
- Coach new RE licensees on the lending process
- Assist with open houses, open house flyers and marketing
- Host and Present “Lending Masterminds” to all in house Agents
- Multiple territories and Branches covered
- Maintained a 25-day close on all purchase business
- Held multiple events for team bonding and relationship building
- Increased Realtor’s business by two additional transactions a month.
Mortgage Banker
Chase
09.2013 - 06.2016
Loan Originator
South Pacific Financial Corp
08.2010 - 09.2013
Sr. Loan Officer
Paramount Residential Mortgage
08.2008 - 08.2010
Mortgage Banker
JP Morgan Chase Bank
11.2006 - 07.2008
Branch Manager
People’s Choice Home Loan
01.2006 - 11.2006
Branch Manager Interim
Centex Home Equity
10.2005 - 01.2006
Operations Manager in Training
Centex Home Equity
05.2005 - 10.2005
Sr. Loan Officer
Centex Home Equity
02.2001 - 05.2005
Loan Officer
Centex Home Equity
07.2000 - 02.2001
Education
Skills
- Upselling Techniques
- Customer Acquisition
- Goal Setting
- Client Retention
- Application Preparation
- Time Management Efficiency
- Strong Financial Acumen
- Loan Origination Mastery
- Strategic Business Development
- Problem Solving Capabilities
- Analytical Thinking Strength
- Superior Negotiation Abilities
Affiliations
- Jacksonville Board of Realtors
- Jacksonville Chamber of Commerce
Timeline
Sales Manager
Academy Mortgage
11.2023 - Current
Area Sales Manager
Cardinal Financial
12.2022 - 11.2023
Regional Manager
First Team Real Estate JV/Homeowners First/NewRez
01.2019 - 12.2022
In House Lender
First Team Real Estate JV/In House Lender
06.2016 - 12.2019
Mortgage Banker
Chase
09.2013 - 06.2016
Loan Originator
South Pacific Financial Corp
08.2010 - 09.2013
Sr. Loan Officer
Paramount Residential Mortgage
08.2008 - 08.2010
Mortgage Banker
JP Morgan Chase Bank
11.2006 - 07.2008
Branch Manager
People’s Choice Home Loan
01.2006 - 11.2006
Branch Manager Interim
Centex Home Equity
10.2005 - 01.2006
Operations Manager in Training
Centex Home Equity
05.2005 - 10.2005
Sr. Loan Officer
Centex Home Equity
02.2001 - 05.2005
Loan Officer
Centex Home Equity
07.2000 - 02.2001
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