Raquel Rivera
Danbury
Summary
Dynamic healthcare professional with a proven track record of enhancing client interactions and streamlining front-desk operations. Strong problem-solving skills and excellence in customer service, team motivation, leadership, and project management. Recognized for fostering collaborative environments that promote efficient office workflows while adeptly adapting to evolving challenges. Proficient in patient communication, appointment coordination, and administrative support, consistently delivering results through effective scheduling, record-keeping, and insurance verification.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Woman's Health Associates, P.C
Newtown, CT
06.2021 - Current
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Coordinated insurance verification processes to ensure accurate billing and services.
- Assisted in maintaining electronic health records for compliance and data integrity.
- Facilitated communication between patients and healthcare providers for efficient service delivery.
- Trained new staff on office procedures and software systems for seamless operations.
- Implemented process improvements that enhanced patient check-in efficiency and satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Medical Receptionist
Nuvance Health – Central Referral Office
Danbury, CT
01.2019 - 2021
- Oversaw appointment scheduling for patients while maintaining precise demographic records in the medical database, including contact and insurance information. Educated patients on required documentation for appointments and clarified cancellation policies. Addressed patient inquiries and delivered relevant information to ensure a high standard of service. Managed appointment rescheduling and contributed to administrative projects as call volume allowed. Acted as a liaison between patients and health center, routing calls to relevant departments and applying critical thinking to urgent matters. Processed and verified insurance referrals to facilitate patient care.
- Led initiatives to streamline administrative tasks, reducing wait times for patients significantly.
- Developed training materials for staff development, promoting best practices in patient care management.
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Coordinated insurance verification processes to ensure accurate billing and services.
Collections Agent
Sensible Auto Lending
Danbury, CT
01.2016 - 01.2017
- Achieved effective resolution of overdue accounts through proactive client engagement and negotiation of repayment plans. Streamlined payment tracking processes to ensure accurate digital records and timely communication of overdue statuses. Fostered positive outcomes for clients by adhering to debt collection laws and maintaining updated contact information.
- Managed collections process for overdue accounts, ensuring timely follow-up and resolution.
- Utilized collection software to track account statuses and document interactions effectively.
Medical Receptionist
Associated Neurologist - Physical Therapy
Danbury, CT
01.2014 - 01.2015
- Greeted patients and visitors, connecting them with appropriate staff. Answered phones promptly and directed calls to relevant offices. Created and maintained digital and hardcopy filing systems for patient records. Updated patient billing and contact information while maintaining confidentiality. Scheduled appointments and collected patient service fees. Coordinated medical tests, verified insurance, and obtained procedural approvals.
- Managed patient scheduling and appointment confirmations, ensuring efficient clinic operations.
- Welcomed patients and visitors, providing exceptional customer service and maintaining a friendly environment.
- Handled incoming calls and inquiries, directing them to appropriate staff or departments swiftly.
Medical Receptionist
Advanced Specialty Care
Danbury, CT
01.2011 - 01.2012
- Achieved a welcoming environment through effective management of patient reception and visitor greeting. Improved insurance verification processes and implemented timely updates. Enhanced patient onboarding by distributing intake forms, office policies, and legally mandated documents. Optimized payment processing for co-pays and uninsured visits. Increased efficiency in appointment scheduling for new and existing patients. Maintained high standards in the accuracy of physical and digital patient records. Improved patient adherence to appointments through follow-up calls and coordinated off-site testing schedules. Elevated patient experience by providing essential support and guidance.
- Maintained accurate patient records and documentation in compliance with privacy regulations.
- Assisted in billing processes by collecting co-pays and verifying insurance information efficiently.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed patient scheduling and appointment confirmations to optimize office flow.
- Coordinated insurance verification processes to ensure accurate billing and services.
Membership Coordinator/ Front Desk Manager/ Office Manager/ Receptionist
Regional YMCA of Western CT
Danbury, CT
01.2004 - 01.2010
- Assisted members with registration and processing fees for all programs. Supported daily office operations by maintaining member database for payments and registration reports. Helped coordinate class schedules and address security concerns for clients and staff members.
- Coordinated membership outreach initiatives to enhance community engagement and participation.
- Managed member inquiries and resolved issues to improve satisfaction and retention rates.
- Assisted in organizing events and activities to foster community connections among members.
- Supported data entry and management in membership software to ensure accurate records.
Sales Associate
Old Navy
Danbury, CT
01.2002 - 01.2004
- Greet customers upon entrance to the store and provide prompt courteous customer service. Educating customers on sales promotions and available benefits of Old Navy Card. Maintained store displays and promotional sales displays. Organized and maintained inventory of the stock room. Process payments, cash, checks, credit cards, vouchers, coupons, for customers. Issue receipts and refunds or store credit when exchanges or returns are requested. Maintain balanced draw in register and full accounting process when closing a shift.
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product availability and visual appeal.
- Supported inventory management by restocking shelves and conducting counts.
Education
High School -
Danbury High School
Danbury, CT01-2005
Skills
- MS Office Suite (MS Word, Excel, and PowerPoint)
- Softskills, Company Database Programs, Cashier Programs, Customer Service
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Records management
- Medical billing
- Electronic medical records
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Core competencies include
- Bilingual
- Office Administration
- Project Management
- Organizational
- Multi-Tasking
- Strategic Planning
- Budgeting
- Team Building and Leadership
- Staff Training and Development
- Scheduling
- Development of Company Policies & Procedures
- Detailed Oriented
- Communication Skills/Telecommunications
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Medical Receptionist
Woman's Health Associates, P.C
06.2021 - Current
Medical Receptionist
Nuvance Health – Central Referral Office
01.2019 - 2021
Collections Agent
Sensible Auto Lending
01.2016 - 01.2017
Medical Receptionist
Associated Neurologist - Physical Therapy
01.2014 - 01.2015
Medical Receptionist
Advanced Specialty Care
01.2011 - 01.2012
Membership Coordinator/ Front Desk Manager/ Office Manager/ Receptionist
Regional YMCA of Western CT
01.2004 - 01.2010
Sales Associate
Old Navy
01.2002 - 01.2004
High School -
Danbury High School