Raquel Rodriguez

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• Assisting customers by answering questions, locating items or referring to pharmacist for medication information.
• Processing pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
• Assisted pharmacists in filling prescriptions accurately and efficiently.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Restocked shelves with new supplies of medications as needed.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.

• Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
• Resolved discrepancies concerning customers' accounts, improving client satisfaction.
• Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
• Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
• Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
• Researched customer inquiries regarding account balances, transactions, fees, interest rates.
• Processed customer requests for withdrawals or transfers from existing accounts.
• Educated clients about various banking products available at the institution.
• Attended meetings with other bankers to discuss best practices related to relationship building.
• Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
• Built long-term relationships with customers by providing personalized service and support.

• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Updated customer accounts, addresses and contact information within call management databases.
• Navigated through computer systems to review information and respond appropriately to callers.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

• Greeted customers in a friendly and professional manner.
• Assisted customers with finding the right size, style, and color of shoe.
• Organized shelves and displays to maintain a neat and orderly store environment.
• Provided product knowledge to customers on different styles of shoes.
• Ensured that all merchandise was accurately priced and tagged with labels.
• Collaborated closely with management team to review sales goals and objectives.
• Presented different categories of shoes and shoe care products and explained features and benefits to generate sales.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.