RAQUEL RODRIGUEZ
Vista,CA
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Yard House
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
WR Kitchen and Bar
08.2020 - 10.2021
- Improved dining experience by providing prompt, attentive service to guests.
Team Leader
Panera Bread
10.2017 - 08.2020
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
BA -
Cal State University San Marcos
San Marcos, CA08.2024
CSU GE -
Miracosta College
Oceanside, CA05.2024
Skills
- Leadership and Team Management
- Strong Interpersonal Skills
- Time Management and Multitasking
- Flexible and Adaptable
- Persistent and Self-Motivated
- Reliable and Accountable
- Organization Skills
- Independence and Initiative
- Attention to Detail
- Guest Engagement
- Exceptional Customer Service
- Strong Work Ethic
- Hospitality Service Expertise
- Positive and Professional
- Communication and Customer Relations
- Problem-Solving and Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Yard House
10.2021 - Current
Server
WR Kitchen and Bar
08.2020 - 10.2021
Team Leader
Panera Bread
10.2017 - 08.2020
CSU GE -
Miracosta College
BA -
Cal State University San Marcos
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