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Operations and Sales Manager with 12 years of experience in car rental and corporate leasing in Saudi Arabia. Proven track record in managing comprehensive operations, enhancing fleet efficiency, and leading successful sales teams. Expertise in building strong corporate client relationships, ensuring compliance with service level agreements, and driving growth through strategic initiatives. Bilingual in Arabic and English, recognized for leadership and delivering results in competitive environments.

Highly accomplished Operations and Sales Management Professional with 12 years of comprehensive experience within the car rental and leasing sector. Proven expertise in optimizing operational efficiency and sales performance, leading high-performing teams, and ensuring exceptional client relationship management. Proficient in English, Arabic, Hindi, Urdu, and Malayalam, facilitating effective communication with a diverse multinational clientele. Strong track record of expanding fleet capabilities and aligning operational strategies with business growth objectives within the Saudi Arabian market.

Accomplished Operation Manager with more than 11 years of experience optimizing delivery operations across four companies. Established proficiency in Strategic Planning, Reducing costs, Enhancing delivery efficiency, and Improving Customer Satisfaction. Skilled in vendor management, process optimization, and data-driven decision-making to meet key performance indicators KPIs.

I am highly experienced professional that is skilled in all aspects of business operations. I have 30 years of operations managerial experience. I am well rounded in all aspects of operational management. I possess highly effective and efficient leadership skills. From Telecommunications to food service. I pride myself in all aspects of business operations but customer service and customer care is so important to any operation. I go above and beyond to ensure every customer has the positive experience that is lasting. In business, I go above and beyond the call of duty day in and day out to ensure that operational goals and operational standards are met and exceeded. I am versed in Profit and Loss and have managed a budget exceeding 14 million dollars with dish network. Including monthly financial reviews of the over all business. I am efficient with a computer and most technology. I've managed multiple locations in my my career and territory's that expand over 4 states. I am versed in all aspects of the Warehousing process. I maintained an inventory that exceeded $6 million dollar in the locations I have managed. I ensure inventory audits are completed monthly to ensure compliance from the warehouse department. I have built and maintained sub contract labor to keep work load spikes under control and to make the internal business more efficient. I have created customer service routes with many different company's. I have managed the customer service experience in every roll I have had in management. I have managed up to 115 employees, 12 managers, 6 warehouse staff and 3 quality assurance personnel. I have managed fleet with box trucks, vans, and trucks. I managed a fleet of 55 vehicles for dish and managed 25 vehicles at TNI. . I am motivated by the drive of cooperate America and I will go above and beyond to ensure that my teams are successful. I’m my experience I have exceeded expectations for every company I have worked for. I am a very hands on manager and am very driven to mentor and develop employees for the next level. I believe in promoting managers from within. Giving those that have worked hard and helped us accomplish our goals an opportunity to move up in the operation. I believe in leading by example. I am a hands on manager that can that does not care to get my hands dirty. I have worked very hard to earning the respect of all employees. I feel there is no second place in business. If your not first your last. Being the best is the only option. I have proven that no matter the job I can get it done day in and day out. I have over 15 years of sales experience. I have 7 years of door to door sales along with building customer base from scratch. I am a closer and I started door to door sales when I was 20 and it played a huge roll in who I am today.

 Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. 

Raquel Rodriguez Rios

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Operation Manager

Packing Machine Operator

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Picking Packer

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Operation Manager

Packing Machine Operator

Picking Packer

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