Raquel Roman
Server
Buena Park,CA
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Medical Assistant
Caduceus Medical Group
Yorba Linda, CA
06.2023 - Current
- Manage doctor's and physicians schedules daily, creating future, upcoming and follow up appointments
- Receiving high volume of calls efficiently answering all patients concerns and questions
- Handling confidential information and documents, maintaining proper organization
- Properly verifying all insurance plans prior to scheduled appointments (HMO, PPO, EPO, POS, Medi-cal)
- Accurately collecting all payments, co-payments.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
Server
California Pizza Kitchen
Long Beach, CA
08.2019 - 05.2024
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Handling any complaints that may arise in a professional manner, with focus on finding a resolution in order to satisfy guest
- Communicating with my team, assisting in situations to support colleagues, running food dishes, focus on presentation
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Cultivated warm relationships with regular customers
Education
Medical Assistant Diploma -
UEI College - Cerritos
Garden Grove 06.2022 - 04.2023
Associate of Science - Nursing
Golden West College
Huntington Beach, CA 08.2023 - Current
Skills
- Medical office administration
- Monitoring patient progress
- Insurance claims
- Completing insurance forms
- Efficient and reliable team player
- Payment collection
- Assisting with physical exams
- Compassionate caregiver
- Patient-focused care
- Electronic health records
- Direct Patient Care
- Emergency procedures understanding
- Insurance Verification
- Patient Scheduling
- High-volume dining
- Guest relations management
- Menu presentation
- Tableside Service
- Order accuracy
- Upselling techniques
- Compliance standards
- Patient Health Education
- CPR
- Interpersonal Communication
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Languages
Spanish
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Science - Nursing
Golden West College
08.2023 - Current
Medical Assistant
Caduceus Medical Group
06.2023 - Current
Medical Assistant Diploma -
UEI College - Cerritos
06.2022 - 04.2023
Server
California Pizza Kitchen
08.2019 - 05.2024
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