Raquel Rosenfeld
West Bloomfield,MI
Summary
Proactive and empathetic professional with a background in front office management at Dakota Bread and extensive experience in special needs assistance. Excelled in customer service and problem-solving, enhancing client satisfaction and support. Demonstrated exceptional attention to detail and verbal communication, significantly improving office efficiency and client well-being.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Dakota Bread
09.2024 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Special Needs Assistant
Gesher Human Services
02.2024 - 05.2024
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Monitored student classroom and outdoors activities to promote student safety.
- Enhanced student learning by implementing individualized education plans tailored to each student''s needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Special Needs Caregiver
Community Living Centers
09.2023 - 11.2023
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided personal care to maintain hygiene and prevent health problems.
- Maintained clean and safe environment to prevent accidents and promote health.
Education
Bachelors - Psychology/education
St. Peters
New Jersey Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Office organization
Affiliations
The Shul West Bloomfield
Timeline
Front Desk Receptionist
Dakota Bread
09.2024 - 11.2024
Special Needs Assistant
Gesher Human Services
02.2024 - 05.2024
Special Needs Caregiver
Community Living Centers
09.2023 - 11.2023
Bachelors - Psychology/education
St. Peters
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