Rochelle Armstrong
Spring
Summary
Experienced property management professional with a track record of delivering exceptional service and results. Skilled in managing property operations, tenant interactions, and lease negotiations. Collaborative and adaptable team player with a focus on achieving goals. Proficient in property maintenance coordination and tenant communication, ensuring smooth operations and tenant satisfaction.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Regency Place Apartments
09.2023 - 11.2024
- Coordinated tenant communications to enhance satisfaction and address concerns promptly.
- Streamlined property maintenance requests using property management software, improving response times.
- Assisted in budget preparation and expense tracking to ensure financial accuracy and accountability.
- Conducted regular property inspections to identify maintenance needs and uphold quality standards.
Property Manager
Valley View Apartments
03.2023 - 09.2023
- Managed daily operations, ensuring compliance with property regulations and resident satisfaction.
- Streamlined maintenance requests through efficient use of property management software.
- Developed and implemented marketing strategies to attract potential tenants and reduce vacancy rates.
- Led tenant relations initiatives, fostering community engagement through events and communication channels.
Property Manager
Plymouth Village Apt
03.2021 - 03.2023
- Monthly reporting and financial review
- Marketing and analyzing vital information about zoning rules and regulations for the property population growth and traffic volume in the area
- Advise the management company of different possible ways to increase property revenue
- Resolve all resident conflicts and complaints
- Oversee the legal eviction process and knowledgeable of eviction laws
- Collection of deposits and rent
- Found and placed several qualified applicants as tenants
- Responding to and addressing maintenance
- Maintaining positive vendor relationships
- Ensures the property is in great working order and in compliance with TDHCA
- Responsible for maintaining consistent occupancy rates. Compliance with HUD, USDA, and PHA requirements
- Helped in directing property management of seven apartment complexes
- Responsible for showing properties to prospective tenants
- Maintain and develop property and client databases
- Responsible for managing rent and lease collections
- Responsible for resolving disputes including payment demands, evictions, deposit demands etc.
- Managed tenant credit checks
- Responsible for dealing with complaints and scheduling maintenance
- Done other duties as assigned
- Answering Phones
- Scheduling of appointment
Assistant Manager
Plymouth Village Apt
07.2015 - 02.2021
- Lite filing of invoices
- Heavy client contact
- Greet all future and current clients
- Monthly reporting and financial review
- Marketing and analyzing vital information about zoning rules and regulations for the property population growth and traffic volume in the area
- Advise the management company of different possible ways to increase property revenue
- Resolve all resident conflicts and complaints
- Oversee the legal eviction process and knowledgeable of eviction laws
- Collection of deposits and rent Monthly reporting and financial review
- Collection of deposits and rent
- Found and placed several qualified applicants as tenants
Customer Service Specialist
Alorica
04.2009 - 07.2015
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks in a call center atmosphere.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Improved customer service wait times to mitigate complaints.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Troubleshot shortages and overages to support quality control efforts.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Led team engagement to assist cross-functional departments and achieve goals.
Customer Service Manager
Circuit City
11.2004 - 03.2009
- Act as direct line of identification and communication
- Customer Service Representatives and Sales
- Management Provide outstanding customer service and accepts responsibility in maintaining strong professional relationships with coworkers and colleagues
Education
High school Diploma -
Westbrook Senior High
Beaumont, TXSkills
- Property Management
- OneSite
- Time management
- Organizational skills
- Administrative experience
- Landlord-tenant law
- MS Office
- MS Excel
- Strong communication skills
- Property inspections
Timeline
Assistant Property Manager
Regency Place Apartments
09.2023 - 11.2024
Property Manager
Valley View Apartments
03.2023 - 09.2023
Property Manager
Plymouth Village Apt
03.2021 - 03.2023
Assistant Manager
Plymouth Village Apt
07.2015 - 02.2021
Customer Service Specialist
Alorica
04.2009 - 07.2015
Customer Service Manager
Circuit City
11.2004 - 03.2009
High school Diploma -
Westbrook Senior High
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