Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raquel Sanchez

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 5 years of experience to dynamic new position. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Front End Team Lead

Walmart
04.2018 - Current
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Cashier

Blazing Asian
03.2022 - 04.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Technical Support Representative

Altos Solutions
09.2013 - 02.2016
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

GED -

Clovis Community College
Clovis, NM
05.2014

Skills

  • Price Verification
  • Cash Handling
  • Team leadership
  • Customer Service
  • Fraud Prevention
  • Goals and Performance
  • Cash Register Operation
  • Cash Handling Accuracy
  • Opening and Closing Procedures
  • Listening Skills
  • Employee Motivation
  • Customer Assistance

Timeline

Cashier

Blazing Asian
03.2022 - 04.2023

Front End Team Lead

Walmart
04.2018 - Current

Technical Support Representative

Altos Solutions
09.2013 - 02.2016

GED -

Clovis Community College

Similar Profiles

CREATE PROFILE
Raquel Sanchez