Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Sanchez

Pomona,CA

Summary

Dynamic Cleaning Services Manager at Occidental College with a proven track record in operations management and staff development. Expert in enhancing service delivery and ensuring compliance with safety regulations. Recognized for fostering a culture of excellence and achieving significant budget savings through effective vendor negotiations. Committed to continuous improvement and team efficiency.

Overview

11
11
years of professional experience

Work History

Cleaning Services Manager

Occidental College
07.2021 - Current
  • Plans, assigns, directs, and evaluates the work of supervisory staff and subordinates performing cleaning services; monitors quality and quantity of work and takes corrective action as necessary.
  • Schedules and reviews contractor performed maintenance. Interviews and selects supervisory and cleaning services personnel.
  • Participates in developing departmental policies and standards governing Cleaning Services operations, safety training, and employee performance; interprets and administers such policies and standards; and establishes job priorities within the area assigned.
  • Oversees cleaning services operating budget. Prepares and submits budget recommendations to the Director of Facilities. Meets with Program Cost Analyst monthly to ensure budgetary goals are met.
  • Initiates service level agreements and sets up cleaning services expectations in conjunction with buildings representatives or occupants. Works with Conference Services to coordinate cleaning and usage of rooms for summer conference groups.
  • Works with Residential Education and Housing Services to prepare all student housing for fall occupancy.
  • Performs administrative functions, prepares labor reports, approves leave and vacation requests maintains Kronos timekeeping records.
  • Investigates and prepares written responses to employee grievances; recommends disciplinary action when required. Documents multi-week and daily schedules, weekly and daily schedule completion percentages, estimated and actual job times, planned and actual materials used, work action codes, and work order comments on Mainsaver.
  • Participates and represents Facilities in campus-wide committees where necessary. Assist Director of Facilities with Residence Hall 5-year master planning. Assist PD&C with project management when bandwidth allows.
  • Documents work scopes, contacts vendors, reviews proposals, prepares project documents, reviews work, makes final inspections, and processes appropriate documents (purchase orders, work orders) relating to the project. Participates in negotiations with Bargaining Unit representatives on labor issues when required.

Cleaning Services Supervisor

Occidental College
07.2018 - 06.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Conducted regular reviews of operations and identified areas for improvement.

Cleaning Services Res Hall

Occidental College
08.2016 - 07.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Cleaning Services Temporary

Occidental College
10.2014 - 08.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Franklin High School
Los Angeles, CA
07-2022

Skills

  • Staff development
  • Service delivery
  • Operations management
  • Operational efficiency
  • Task delegation
  • Problem-solving
  • Time management
  • Work Planning and Prioritization
  • Reliable and responsible
  • Outgoing and energetic
  • Analytical thinking
  • Customer service management
  • Regulations compliance
  • Workplace safety
  • Goal oriented
  • Policy and procedure enforcement
  • Coaching and mentoring
  • Relationship building
  • Project planning
  • Staff training and development
  • Employee supervision
  • Performance evaluations
  • Process implementation
  • Crew leadership
  • Staff management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cleaning Services Manager

Occidental College
07.2021 - Current

Cleaning Services Supervisor

Occidental College
07.2018 - 06.2021

Cleaning Services Res Hall

Occidental College
08.2016 - 07.2018

Cleaning Services Temporary

Occidental College
10.2014 - 08.2016

High School Diploma -

Franklin High School

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Raquel Sanchez