Raquel Scaggs
Fort Worth
Summary
Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, building customer relationships, understanding customer needs, and adjusting to evolving business needs. Strong skills in Microsoft software, communication, interpersonal skills and multitasking. Known for reliability and results-driven approach.
Overview
9
9
years of professional experience
Work History
Sales Support Specialist
Charles Schwab
01.2023 - Current
- Assisted Advisors with sales needs such as Master Creations, DBAs, Logos, M&A, Address Changes, Statement Preferences, MIDs, and other related sales activities.
- Assisted in the development of custom solutions for Advisor's unique needs through active participation in brainstorming sessions with the Relationship Manager.
- Coordinated calls and resources to handle special Advisor requests.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with internal partners.
- Participated in sales strategy meetings to provide valuable input for the Advisors.
Account Service Representative
Charles Schwab
09.2018 - 01.2023
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Delivered prompt service to prioritize customer needs.
- Delivered efficient service by disbursing assets via wire, check, ach, and internal movements
Department Manager
Walmart
07.2016 - 09.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Led a team of professionals to consistently achieve or exceed performance targets.
Education
BBA - Entrepreneurship
University of North Texas
Denton, TX12-2017
Bachelor of Arts - Theater
University of North Texas
Denton, TX12-2017
Skills
- Customer relationship management
- Customer needs assessment
- Complaint resolution
- Microsoft office expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
Accomplishments
- SIE
- Series 7
- Series 63
- Series 24
Timeline
Sales Support Specialist
Charles Schwab
01.2023 - Current
Account Service Representative
Charles Schwab
09.2018 - 01.2023
Department Manager
Walmart
07.2016 - 09.2018
BBA - Entrepreneurship
University of North Texas
Bachelor of Arts - Theater
University of North Texas
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