Raquel Simental
Presidio,TX
Summary
Dynamic Kitchen Manager with a proven track record at Cibolo Creek Ranch, excelling in menu development and team leadership. Enhanced kitchen efficiency and reduced waste through innovative strategies, while fostering a collaborative environment. Skilled in food and beverage management, with a strong focus on customer service and employee training to drive exceptional dining experiences.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Cibolo Creek Ranch
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Coordinated with catering staff to deliver food services for special events and functions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Administrative Clerk
Cibolo Creek Ranch
11.2023 - Current
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Arranged meetings and appointments and updated records to assist management.
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
- Reviewed files, records and other documents to obtain information to respond to requests.
Rco 1
Texas Alcoholic Beverage Commission
06.2023 - 12.2023
- Arranged for inspections and surveys of sold properties.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Recorded supporting documentation for phone calls and written correspondence.
- Analyzed customer portfolios to recommend adjustments and new investments.
- Input transfer data into system and manually updated accounting and certificate records.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Brokerage Associate
Vargas Brokerage
08.2019 - 12.2022
- Adhered to health and prescription insurance products, delivery systems, and claims systems.
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
- Processed and verified all new account applications and documents.
- Resolved problems, improved operations and provided exceptional service.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Recorded supporting documentation for phone calls and written correspondence.
- Input transfer data into system and manually updated accounting and certificate records.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
Call Center Representative
Ambit Energy
10.2018 - 01.2019
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dispatcher
Trax Transportation
12.2012 - 10.2018
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked dispatch communication systems.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
Elderly Caregiver
Mi Casa Pas
06.2001 - 06.2017
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Recorded status and duties completed in logbooks for management.
- Scheduled daily and weekly care hours for client caseload.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Assisted with daily living activities, running errands, and household chores.
- Liaised with key accounts to deliver targeted administrative household support.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Hotel Manager
Riata Inn Hotel
01.2002 - 08.2009
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented marketing strategies to promote hotel services.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided services efficiently and with high level of accuracy.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided exceptional service and assistance to guests upon check-in.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Developed and implemented promotional strategies to increase occupancy.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Evaluated and promptly resolved lodging facility operational issues.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
- Created and managed accurate occupancy forecasts and budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Education
GED -
Skills
- Recruitment
- Scheduling
- Kitchen staff coordination
- Employee monitoring
- Menu development
- Food and beverage management
- Customer service
- Recipe creation
- Kitchen equipment maintenance
- Multitasking and organization
- Employee scheduling
- Attention to detail
- Team collaboration and leadership
- Shift scheduling
- Team building
- Menu preparation
- Recruitment and hiring
- Language fluency
- First aid
- New employee recruitment
- Inventory management
- Verbal and written communication
Accomplishments
Profesional , punctual, team work, responsible, good communication skills,, excellent multitasking.
Certification
OSHA 30
CPR certificate
Food handlers
Alcohol and tabbaco handlers
Customer care specialists
Languages
English
Professional Working
Spanish
Native or Bilingual
Software
Expert
Timeline
Administrative Clerk - Cibolo Creek Ranch
11.2023 - Current
Rco 1 - Texas Alcoholic Beverage Commission
06.2023 - 12.2023
Brokerage Associate - Vargas Brokerage
08.2019 - 12.2022
Call Center Representative - Ambit Energy
10.2018 - 01.2019
Dispatcher - Trax Transportation
12.2012 - 10.2018
Hotel Manager - Riata Inn Hotel
01.2002 - 08.2009
Elderly Caregiver - Mi Casa Pas
06.2001 - 06.2017
Kitchen Manager - Cibolo Creek Ranch
Sul Ross University - GED,