Raquel Simental
Presidio,TX
Summary
Detail-oriented administrative professional with a proven track record in streamlining processes and enhancing office operations. Committed to problem-solving and maintaining effective customer communication.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administration Clerk
Cibolo Creek Ranch
Marfa, TX
11.2023 - Current
- Managed daily administrative tasks, ensuring efficient office operations and support for staff activities.
- Processed incoming correspondence and routed information to appropriate departments for timely responses.
- Maintained accurate records and files, enhancing data retrieval and organization across the office.
- Assisted in coordinating meetings and events, contributing to seamless logistics and communication among participants.
- Utilized office software to create documents, presentations, and reports, improving overall workplace productivity.
- Implemented filing system improvements that streamlined document access and enhanced compliance with organizational standards.
- Trained new administrative staff on procedures, fostering a collaborative team environment and operational efficiency.
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
- Scheduled appointments and managed calendars for staff members.
RCO 1
Texas Alcoholic Beverage Commission
El Paso, TX
06.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Broker Associate
Vargas Brokerage
Presidio, TX
08.2019 - 12.2022
- Facilitated client transactions by providing comprehensive market analysis and property evaluations.
- Developed strategic marketing plans to enhance property visibility and attract potential buyers.
- Mentored junior associates on negotiation techniques and industry best practices to improve team performance.
- Established strong relationships with clients, resulting in increased referral business and repeat clientele.
- Advised clients on risk management strategies, helping them make informed decisions about their investments.
- Increased client satisfaction by providing personalized investment advice and developing tailored financial plans.
Call Agent
Ambit Energy
Plano, TX
10.2017 - 01.2019
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Trained new agents on call handling protocols and company policies to ensure compliance.
- Implemented feedback mechanisms to enhance customer service quality and satisfaction levels.
- Conducted regular performance evaluations, identifying areas for improvement among team members.
- Collaborated with cross-functional teams to streamline processes and enhance overall operational efficiency.
- Developed training materials and resources to support ongoing agent development and knowledge retention.
- Analyzed call data trends, leveraging insights to inform strategic decisions and improve service delivery.
- Built strong customer relationships with empathetic communication and active listening skills.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
Caregiver
Mi Casa Home Health
Presidio, TX
01.1999 - 12.2017
- Delivered compassionate personal care to enhance client comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Implemented individualized care plans to meet clients' unique needs effectively.
- Maintained accurate documentation of patient health records and progress notes.
- Trained new caregivers on best practices for patient care and safety protocols.
- Coordinated with healthcare professionals to ensure continuity of care for clients.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client health status, reporting changes to appropriate medical personnel promptly.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Dispatch Manager
Traxx Transportation
Presidio, TX
12.2013 - 10.2017
- Coordinated daily dispatch operations to optimize fleet performance and service delivery.
- Implemented routing software to enhance efficiency in transportation logistics.
- Managed communication with drivers to ensure timely pickups and deliveries.
- Developed training programs for new dispatch staff on operational protocols.
- Analyzed performance metrics to identify areas for improving service quality.
- Led team meetings to discuss operational challenges and devise strategic solutions.
- Supervised dispatch team, fostering collaboration and adherence to safety regulations.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Manager
Riata Inn Motel
Presidio, TX
01.2004 - 12.2013
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Implemented cost-control measures, optimizing operational efficiency and resource management.
- Trained and mentored staff, enhancing team performance and service delivery.
- Developed and maintained relationships with vendors, negotiating contracts for supplies and services.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Oversaw maintenance schedules, ensuring facility safety and compliance with regulations.
- Managed inventory systems, reducing waste through effective stock control practices.
- Coordinated marketing initiatives to increase occupancy rates and enhance brand visibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Payroll Clerk
Baezas Corporation
Presidio, TX
10.1998 - 01.2004
- Processed payroll for employees, ensuring timely and accurate payments.
- Maintained detailed records of employee attendance and leave balances.
- Coordinated with HR to resolve payroll discrepancies and employee inquiries.
- Implemented improved payroll procedures, enhancing accuracy and efficiency.
- Trained new staff on payroll software and compliance regulations.
- Reviewed payroll reports for errors, ensuring compliance with company policies.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Maintained confidentiality of employee records and payroll information.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Telephone etiquette
- Ordering of supplies
- Customer communication
- File organization
- Document scanning
- Researching issues
- Word processing
- Scheduling appointments
- Report preparation
- Spreadsheet creation
- Document control
- Professional relationship building
- Appointment scheduling
- Document management
- Database maintenance
- Proficient in [software]
- Record keeping
- Microsoft office expertise
- Shipping and receiving tasks
- Customer satisfaction
- Administrative tasks
- Database entry
- Prioritization
- Filing systems
- Bookkeeping
- Administrative support
- Quality control
- Database management
- Cash handling
- Billing and coding
- Calendar management
- Cash management
- Mail sorting
- Processing mail
- Basic accounting
- Mail handling
- Expense reports
- Relationship building
- Schedule and calendar management
- Quality management
- Point of sale operation
- Research
- Confidentiality
- Handling payments
- Verbal and writing communication
- Microsoft office
- Problem-solving
- Attention to detail
- Staff training
- Data entry and 10-key
- Flexible and adaptable
- Invoice processing
- Scheduling
- Bookkeeping software
- Regulatory compliance
Accomplishments
- Supervised team of 25 staff members.
- Achieved workflow management by completing quality over speed with accuracy and efficiency.
Certification
- OSHA 30 Training - 30 HOURS
- Red Cross CPR certificate Training - 2 months
- GED Training - 2 days
Languages
Spanish
Native or Bilingual
Timeline
Administration Clerk
Cibolo Creek Ranch
11.2023 - Current
RCO 1
Texas Alcoholic Beverage Commission
06.2023 - 12.2023
Broker Associate
Vargas Brokerage
08.2019 - 12.2022
Call Agent
Ambit Energy
10.2017 - 01.2019
Dispatch Manager
Traxx Transportation
12.2013 - 10.2017
Manager
Riata Inn Motel
01.2004 - 12.2013
Caregiver
Mi Casa Home Health
01.1999 - 12.2017
Payroll Clerk
Baezas Corporation
10.1998 - 01.2004