Raquel Slaughter
St. Cloud,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during a successful career. A Diligent trainer and mentor with exceptional management abilities and results-driven approach. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Recruiting and Retention Manager
Center For Vein Restoration
01.2021 - Current
- Accomplish multiple tasks within established timeframes.
- Develope a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboard new employees with training and new hire documentation.
- Cross-train existing employees to maximize team agility and performance.
- Communicate clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Build high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
- Lead change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Medical Office Receptionist/Medical Assistant
Dr. Diana Mancuso
03.2012 - 10.2020
- Front desk operations and addressed inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes.
- Aided with prescription refill requests.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Verified patient insurance coverage and collected required co-payments. Improved patient satisfaction by efficiently managing
Education
Bachelor of Science - Business Management
Kaplan University
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Expectation setting
- Teamwork and Collaboration
- Hiring and Training
- Training and Development
- Scheduling and Coordinating
- Documentation And Reporting
Timeline
Recruiting and Retention Manager
Center For Vein Restoration
01.2021 - Current
Medical Office Receptionist/Medical Assistant
Dr. Diana Mancuso
03.2012 - 10.2020
Bachelor of Science - Business Management
Kaplan University
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