Raquel Smale
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Imagine Day Camp
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Evaluated campers' progress and provided feedback to parents.
- Collaborated with other recreation staff in developing new recreational activities.
- Monitored participation in recreational activities to provide assistance to participants.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Communicated with parents, staff and teachers regarding children or program issues.
- Recorded attendance and contacted parents regarding absent campers.
Front Desk Receptionist
Office Of Residence Life Marquette
01.2023 - 05.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained, and updated information in computer databases.
Voluntary Worker
SEA Literacy
09.2022 - 12.2022
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Approached issues proactively to best meet current and future community needs.
- Created educational materials to convey important information to service recipients.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
Camp Counselor
Wilmette Park District
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
Table Busser
Michigan Shores Country Club
06.2020 - 08.2020
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Supported servers by responding to guest needs and retrieving items.
Education
High School Diploma -
New Trier High School
Winnetka, IL05.2022
Corporate Communications
Marquette University
Milwaukee, WICommunication Studies
University of Iowa
Iowa City, IA05.2026
Skills
- Active listener
- Understanding
- Open-minded
- Accommodating others' needs
- Good communicator
- Respectful
- Flexible
- Motivated
- Works great with group work or individually
- Leadership roles in organizations
- Public Speaking
- Reliant and trustworthy
- Optimistic
Timeline
Camp Counselor
Imagine Day Camp
06.2023 - 08.2023
Front Desk Receptionist
Office Of Residence Life Marquette
01.2023 - 05.2023
Voluntary Worker
SEA Literacy
09.2022 - 12.2022
Camp Counselor
Wilmette Park District
06.2021 - 08.2021
Table Busser
Michigan Shores Country Club
06.2020 - 08.2020
High School Diploma -
New Trier High School
Corporate Communications
Marquette University
Communication Studies
University of Iowa
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