Raquel Smith
Dearborn,MI
Summary
Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.
Overview
12
12
years of professional experience
Work History
Wait Staff Member
Holliday Grill
08.2022 - Current
- Greet and seat guests promptly, ensuring a welcoming atmosphere upon arrival.
- Take accurate food and beverage orders, providing detailed information on menu items, including specials and dietary options.
- Input orders into the POS system, coordinating with kitchen and bar staff to ensure timely delivery of meals.
- Serve food and beverages to customers, ensuring all items are presented according to restaurant standards.
- Check in with customers throughout their meal to ensure satisfaction, addressing concerns or special requests as needed.
- Maintain a clean and organized dining area by resetting tables quickly and efficiently between guests.
- Process payments, providing correct change and receipts, and handling customer tips according to the restaurant’s policy.
- Actively upsell menu items and recommend daily specials to enhance the guest experience and increase sales.
- Collaborate with other servers, kitchen staff, and management to ensure the smooth operation of the restaurant.
- Help other servers or staff members during busy periods to ensure efficient service for all guests.
- Maintain a professional, friendly, and approachable attitude at all times to ensure guests have a positive dining experience.
Build rapport with repeat customers, aiming to provide personalized service to enhance guest loyalty.
LICENSING SPECIALIST
Rocket Mortgage
05.2021 - Current
- Assist over thousands of agents in obtaining MLO license and renew existing licenses
- Research state licenses and gather relevant information and documentation necessary to ensure compliance with licensing guidelines
- Successfully led three meetings involving team-building activities and informative materials regarding personal and professional development
POST- CLOSING AUDITOR
Rocket Mortgage
08.2020 - 05.2021
- Responsible for analyzing over 1500 loans per month to verify the existence and accuracy of information relevant to the loan
- Identified patterns and trends within audit and provided regular feedback to leadership on issues and opportunities for improvement
RECEPTIONIST
Wallbridge
07.2017 - 03.2018
- Presented menus to patrons and answered questions about menu items, making recommendations upon request in a 60 plus seat restaurant
- Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
- Skillfully anticipated and addressed guests' service needs
SERVER
Rams Horn
07.2016 - 07.2017
RETAIL SPECIALIST
Comerica Park
08.2012 - 05.2015
- Helped an average of 50 customers per day by responding to inquiries and finding products
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, and unloading merchandise
- Recommended better merchandise display to management, which was implemented and resulted in 25% improvement in sales
Education
High School -
Roosevelt High School
Wyandotte, MI06.2015
Skills
- Active listener
- Attention to detail
- Excellent Problem Solver
- Strong multitasking
- POS system operation
- Professional appearance
- Efficient organization
Timeline
Wait Staff Member
Holliday Grill
08.2022 - Current
LICENSING SPECIALIST
Rocket Mortgage
05.2021 - Current
POST- CLOSING AUDITOR
Rocket Mortgage
08.2020 - 05.2021
RECEPTIONIST
Wallbridge
07.2017 - 03.2018
SERVER
Rams Horn
07.2016 - 07.2017
RETAIL SPECIALIST
Comerica Park
08.2012 - 05.2015
High School -
Roosevelt High School
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