Raquel Sosa
Pasadena,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Memorial Herman Urology Center
Webster, TX
03.2021 - Current
- Answered incoming calls in a professional manner.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Sorted and distributed incoming mail daily.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Verified insurance information, collected payments, and scheduled appointments.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Scanned documents into electronic health record system as needed.
- Maintained a clean and organized reception area.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
Office Administrator
Lone Star Circle Of Care
Houston, TX
04.2018 - 08.2020
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Developed strong relationships with clients through excellent customer service skills.
Unit Secretary
Clear Lake Regional Hospital
Webster, TX
03.2015 - 04.2018
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Managed unit call reception and routed calls to correct department.
Education
High School Diploma -
Pasadena High School
Pasadena, TX05-2010
Skills
- Medical filing
- Reception Management
- Eligibility Determination
- Appointment confirmation
- Patient Intake
- HIPAA Compliance
- Insurance Verification
- Scheduling appointments
- Problem-Solving
Timeline
Patient Service Representative
Memorial Herman Urology Center
03.2021 - Current
Office Administrator
Lone Star Circle Of Care
04.2018 - 08.2020
Unit Secretary
Clear Lake Regional Hospital
03.2015 - 04.2018
High School Diploma -
Pasadena High School
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