Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Memorial Herman Urology Center
Webster, TX
2021.03 - Current
Answered incoming calls in a professional manner.
Reviewed patient accounts for accuracy on a regular basis.
Ensured that all necessary documentation is completed prior to discharge of patient.
Sorted and distributed incoming mail daily.
Responded promptly to emails from patients regarding appointment changes or cancellations.
Verified insurance information, collected payments, and scheduled appointments.
Ensured all necessary paperwork was completed prior to patient visits.
Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Greeted patients upon arrival and directed them to the appropriate area.
Scanned documents into electronic health record system as needed.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Office Administrator
Lone Star Circle Of Care
Houston, TX
2018.04 - 2020.08
Performed clerical duties such as photocopying, faxing and scanning documents.
Coordinated and managed daily administrative operations of the office.
Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Greeted visitors warmly, handled inquiries and provided general information about the company.
Developed strong relationships with clients through excellent customer service skills.
Unit Secretary
Clear Lake Regional Hospital
Webster, TX
2015.03 - 2018.04
Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
Managed the front desk area ensuring neatness at all times.
Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Maintained confidentiality of all patient information according to HIPAA guidelines.
Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
Managed unit call reception and routed calls to correct department.
Education
High School Diploma -
Pasadena High School
Pasadena, TX
2010-05
Skills
Medical filing
Reception Management
Eligibility Determination
Appointment confirmation
Patient Intake
HIPAA Compliance
Insurance Verification
Scheduling appointments
Problem-Solving
Timeline
Patient Service Representative
Memorial Herman Urology Center
2021.03 - Current
Office Administrator
Lone Star Circle Of Care
2018.04 - 2020.08
Unit Secretary
Clear Lake Regional Hospital
2015.03 - 2018.04
High School Diploma -
Pasadena High School
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