Summary
Overview
Work History
Education
Skills
Timeline
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Terriauna Franklin

Cass Lake,MN

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Oak Point Resort. Proven ability to manage emergency situations and enhance guest satisfaction through active listening and effective communication. Reliable and organized, with a focus on creating positive experiences for families as a Certified Babysitter for the Mace Family.


Overview

1
1
year of professional experience

Work History

Certified Babysitter

Mace Family
05.2024 - 09.2024
  • Assisted parents with daily routines and transitions to ease the stress of morning drop-offs or evening pickups.
  • Organized recreational outings for children that encouraged physical activity and engagement with nature.
  • Facilitated bedtime routines for a smooth transition from daytime activities to nighttime rest.
  • Managed emergency situations effectively, administering first aid when necessary and contacting appropriate medical professionals in a timely manner.

Hospitality Team Member

Oak Point Resort
05.2023 - 09.2023


  • Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.

Education

No Degree -

Cass Lake Bena High School
Cass Lake
05-2026

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Strong work ethic
  • Multitasking and organization
  • Customer service
  • Active listening
  • Customer satisfaction measurement
  • Store maintenance

Timeline

Certified Babysitter

Mace Family
05.2024 - 09.2024

Hospitality Team Member

Oak Point Resort
05.2023 - 09.2023

No Degree -

Cass Lake Bena High School

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