Raquel Tellez
Monterey Park,CA
Summary
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Children’s Hospital Los Angeles
07.2022 - Current
- Patient registration check in and check out
- Collection of accurate demographic information, review and interpretation of insurance benefits
- Answering a busy phone system
- Schedule/Reschedule providers and patients’ appointments appropriately, document and print lab forms for patients when needed
- Obtaining prior authorizations w/ICD-10 codes, cash collections, interaction with public assistance programs (i.e. Medi-Cal, PPO)
- Verified insurance eligibility and coverage for patients.
- Collect legal documents, file and maintain patient records in accordance to HIPPA regulations
- Schedule patients from Referral Management
- Pre-encountering and pre-registering patients
- -Organize, update, and maintain list(s) documenting progress on patients and/or task.
- -Relay messages to clinics, providers, co-workers and input information into patient’s referral file
- Patient Coordination for multiple departments
Barista
Starbucks
08.2021 - 06.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assistant Manager
Dunkin Donuts Visalia
02.2020 - 06.2020
- Accountable for counting registers, safe count and safe report
- Keeping maintenance by ensuring the store is clean and presentable for store business hours
- Work with warehouse and place orders making sure we have everything we need.
- Knowledge of working at every station with safety precautions at a fast pace.
- Assist with related sales- (e.g., voids, post voids, items not on file, price modification, service recovery, and price verification)
- Open and close the store.
- Cross train any new employee that joins the team.
- Maintain inventory of merchandise to ensure the sales floor is fully equipped
- Responsible to keep up with the changes within the store such as promotions and policies via required web-based training throughout the year.
- Made sure everything was faced and replenished and constantly rotating products.
Shift Lead
Dunkin Donuts Encino
04.2017 - 01.2020
- Cross train new employees
- Complete assigned duties from managers throughout the day and more.
- Reassuring everyone takes their brakes and the store is clean for the next shift.
- Confirming information in the red book is correct and safe for customers.
- Handling telephone calls to customers who want special requests.
- Able to work in every station and maintain a calm clean environment.
Cashier
Compmass Group
03.2014 - 10.2017
- Stock Merchandise
- Make transactions at a fast and sufficient pace
- Provide great customer service
- Prepare food at a safe and fast paced.
- Prepare and bake all items needed for the day
Shift Lead
Universal Studios Hollywood
11.2011 - 03.2013
- Cross train new employees
- Complete assigned duties from managers throughout the day and more.
- Reassuring everyone takes their brakes and the store is clean for the next shift.
- Provide great customer service
- Prepare food at a safe and fast paced.
- Confirming information in the red book is correct and safe for customers.
- Handling telephone calls to customers who want special requests.
- Able to work in every station and maintain a calm clean environment.
- Make transactions at a fast and sufficient pace.
Education
Associate Degree - Child Psychology
East Los Angeles College
Los Angeles, CA, USA12.2020
High School - undefined
Benjamin Franklin High School
Skills
- Bilingual in Spanish speaking and writing
- Proficient in Word components
- Able to work under pressure and complete given task
- Insurance verifying
- Medical terminology
- Patient admitting
- Reception management
Timeline
Patient Service Representative
Children’s Hospital Los Angeles
07.2022 - Current
Barista
Starbucks
08.2021 - 06.2022
Assistant Manager
Dunkin Donuts Visalia
02.2020 - 06.2020
Shift Lead
Dunkin Donuts Encino
04.2017 - 01.2020
Cashier
Compmass Group
03.2014 - 10.2017
Shift Lead
Universal Studios Hollywood
11.2011 - 03.2013
High School - undefined
Benjamin Franklin High School
Associate Degree - Child Psychology
East Los Angeles College