Raquel Thomas
Jackson,OH
Summary
Dynamic and detail-oriented professional with experience at Taco Bell, excelling in customer service and team collaboration. Proven ability in multitasking and problem-solving, ensuring quality assurance and safety compliance. Adept at product promotion and cross-selling, enhancing customer engagement. Committed to continuous improvement and delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Taco Bell
04.2025 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Stocked shelves to organize aisles in assigned department.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Volunteer
Mid Ohio Sports Car Course
06.2023 - 08.2025
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Approached issues proactively to best meet current and future community needs.
- Worked in customer service.
- Scanned peoples tickets at the entrance gate.
- Managed 2 separate areas.
- Scanned the tickets of 30-90 cars depending on the day.
Babysitter
Natasha Grau
05.2023 - 08.2024
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Planned fun outings and educational activities to keep children entertained.
- Reassured children when upset providing emotional support and stability.
- Provided support and guidance to children in conflict resolution.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Developed lessons and activities to promote children's physical and emotional development.
- Managed one child over the course of 2 summers.
Education
No Degree -
Jackson High School
Jackson, OH05-2026
Skills
- Cooking
- Valid Driver's license
- Product cross-selling
- Flexible schedule
- Multitasking and organization
- Sanitizing
- Product promotion
- Customer engagement
- Willingness to learn
- Customer service
- Attention to detail
- Quality assurance
- Order management
- Menu memorization
- Equipment maintenance
- Visual communication
- Initiative and Self-motivation
- Safety awareness
- Team contributions
- Time management
- Cleaning and sanitizing
- Basic math
- Crew leadership
- Hospitality service expertise
- Store opening and closing
- Heavy lifting
- Workplace safety
- Integrity and honesty
- Clear communication
- Problem-solving
- Task prioritization
- Salesmanship
- Health code compliance
Timeline
Crew Member
Taco Bell
04.2025 - Current
Volunteer
Mid Ohio Sports Car Course
06.2023 - 08.2025
Babysitter
Natasha Grau
05.2023 - 08.2024
No Degree -
Jackson High School