Raquel Torres
Las Vegas
Summary
Dynamic Mechanic Operator at Trigg Laboratory with strong troubleshooting skills and a proven track record in enhancing equipment reliability. Expert in maintenance and repairs, I fostered team collaboration to improve workflow efficiency, contributing to revenue growth through exceptional client relations and customer assistance. Committed to safety and compliance, I trained junior mechanics to uphold high standards.
Overview
13
13
years of professional experience
Work History
Mechanic Operator
Trigg Laboratory
01.2017 - 04.2025
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on laboratory machinery to ensure optimal performance.
- Assisted in repairs of various mechanical systems, enhancing reliability and efficiency.
- Collaborated with team members to streamline workflow processes for equipment servicing.
- Maintained accurate records of repairs and maintenance activities for compliance purposes.
- Trained junior mechanics on safety protocols and equipment handling procedures.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Streamlined appointment scheduling process, making it easier for customers to obtain service.
- Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
- Contributed to revenue growth by upselling additional services when appropriate.
- Customized vehicles according to client specifications, enhancing their overall satisfaction.
- Enhanced team morale and productivity by establishing positive work environment.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Maintained accurate records of test results and sample data in compliance with protocols.
- Collaborated with team members to troubleshoot equipment issues and improve workflows.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Resolved customer complaints promptly, fostering loyalty and positive brand perception.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Savers Thrift Store
12.2016 - 12.2017
- Maintained merchandise displays, adhering to visual merchandising standards to attract customers.
- Collaborated with team members to achieve sales goals and improve store performance.
- Conducted inventory checks regularly, supporting stock management and replenishment efforts.
- Provided product knowledge to customers, facilitating informed purchasing decisions and satisfaction.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Resolved customer complaints promptly, fostering loyalty and positive brand perception.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with team members to achieve monthly sales targets.
Server
El Charro Restaurant
02.2012 - 11.2015
- Provided exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Collaborated with kitchen staff to streamline order delivery processes.
- Trained new servers on menu items and restaurant protocols.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Upsold menu specials, contributing to increased sales and customer enjoyment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Streamlined order-taking process to minimize wait times for diners.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Managed inventory of dining supplies to prevent shortages during service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products.
- Implemented workflow improvements to enhance team productivity during peak hours.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Education
Veterinary Science
Pima Community College
Tucson, AZ2010
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Customer assistance
- Networking
- Client relations
Timeline
Mechanic Operator
Trigg Laboratory
01.2017 - 04.2025
Sales Associate
Savers Thrift Store
12.2016 - 12.2017
Server
El Charro Restaurant
02.2012 - 11.2015
Veterinary Science
Pima Community College