Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raquel Trigo

Spicewood,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Client Care Coordinator

ATX Therapy Center
01.2023 - 09.2024
  • First point of contact with clients, ensure clear understanding of services and expectations.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Educated clients on available resources and services while guiding them through their options based on individual needs in selecting a therapist.
  • Monitor client's portal account for accuracy and completion.
  • Served as a trusted point of contact for internal stakeholders regarding all aspects of client care.
  • Facilitated the timely resolution of billing inquiries with clients and internal staff.
  • Managed high-priority escalations effectively, minimizing negative impact on the organization's reputation and revenue streams.
  • Track and post payments from insurance companies into our EHR platform.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and insurance policies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Weekly reporting of outstanding client balances and missing progress notes.

Student Counselor

St. Edward's Community Clinic/Capital Area Counseling
09.2022 - 08.2023
  • Provided evidence-based therapy services to individuals, groups, adolescents and families
  • Provided clear treatment goals and intervention strategies for clients from ages 8 to 63 years of age
  • Provided mental health assessments and referrals as needed to client's
  • Completed thorough treatment notes, treatment plans, case conceptualization under the supervision of Senior staff
  • Assisted client with completion of consent forms and new client information documents to ensure accurate completion
  • Collect copay/session fees from client
  • Weekly consultation and outreach with supervisor and fellow peers

ISBA-Senior

Wisconsin Department Of Health
01.2013 - 12.2017
  • Point of contact for all new client's
  • Handle incoming calls and emails from new and existing client's seeking therapist and/or assistance with community referrals
  • Coordinate with Senior Clinicians the onboarding of new client's
  • Work with billing department to resolve insurance discrepancies
  • Assist client's to resolve insurance issues and answer client's questions regarding billing processes
  • Submit claims to our contracted billing company and our EHR platform for payment
  • Quality check claims for accuracy of CPT and Dx codes
  • Track and post payments from our EHR portal into Therapy Notes for each therapist
  • Monitor portal accounts for accuracy and completion
  • Send email reminders to client's for upcoming appointments
  • Weekly reporting of missing notes and outstanding client balances
  • Manage all practice related issues as they arise
  • State lead for the Wisconsin T MSIS project with responsibilities including coordinating responses to the CMS and data updates/corrections, attending meetings with the CMS and CMS - vendors, overseeing file and system updates, and assisting in compliance
  • Analyzed and monitored current system to ensure compliance with federally mandated MMIS regulations and provided guidance on updates and modifications
  • Developed user acceptance test plans and test criteria with the guidance of policy analysts
  • Troubleshoot medical claims that were denied working with providers and policy analysts
  • Developed processes for troubleshooting, adjusting, modifying, and improving business systems
  • Gathered and developed user requirements for system modifications
  • Evaluated impact to system, ensured proper staff is trained and appropriate publications were developed

Education

Master Of Arts - Marriage And Family Therapy

St. Edward's University
Austin, Texas

Bachelor Of Science - Organizational Behavior And Leadership

Edgewood College
Madison, Wisconsin

Skills

  • Google Suite
  • MS Office
  • Teams/Zoom/Slack
  • Medical Terminology
  • Scheduling
  • Billing Procedures
  • Electronic Health Record-Therapy Notes, Theranest, Titanium

Languages

Spanish

Timeline

Client Care Coordinator

ATX Therapy Center
01.2023 - 09.2024

Student Counselor

St. Edward's Community Clinic/Capital Area Counseling
09.2022 - 08.2023

ISBA-Senior

Wisconsin Department Of Health
01.2013 - 12.2017

Master Of Arts - Marriage And Family Therapy

St. Edward's University

Bachelor Of Science - Organizational Behavior And Leadership

Edgewood College

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Raquel Trigo