Raquel Vega
La Puente,CA
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telephone Customer Service Representative
Montes Medical Group
Los Angeles, CA
03.2024 - Current
- Provided customer service support to customers over the telephone.
- Answered customer inquiries and addressed customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Resolved conflicts by actively listening to customers' concerns and providing solutions that met their needs.
- Demonstrated excellent communication skills while handling incoming calls from customers.
- Followed up with customers after each call to ensure satisfaction levels were met or exceeded expectations.
- Adhered to all company policies regarding customer service standards and procedures.
- Identified opportunities for process improvement initiatives within the organization's call center environment.
- Educated customers on products features, benefits, pricing plans, terms and conditions, warranties.
- Provided guidance and assistance on how to use products effectively.
- Navigated multiple computer systems simultaneously while conversing with customers.
- Performed data entry tasks into various internal databases as needed.
- Supported other departments within the organization as needed during peak times.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Patient Service Representative
AltaMed Health Services Corporation
Anaheim, CA
11.2022 - 03.2024
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scheduled patient appointments and procedures.
- Applied HIPAA privacy and security regulations while handling patient information.
Education
Bilingual Science Education - Bilingual Education
Universidad Catolica De El Salvador
Santa Ana, El Salvador/Central America11-2012
Skills
- Language proficiency
- Goal-Oriented
- Complaint resolution
- Brand representation
- Customer Service
- Verbal and written communication
- Problem-solving skills
- FLUENT IN [LANGUAGE]
- Customer communications
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Valid California Driver's License
Timeline
Telephone Customer Service Representative
Montes Medical Group
03.2024 - Current
Patient Service Representative
AltaMed Health Services Corporation
11.2022 - 03.2024
Valid California Driver's License
Bilingual Science Education - Bilingual Education
Universidad Catolica De El Salvador
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