Summary
Overview
Work History
Education
Skills
Spanish
Timeline
Generic

Raquel Velasquez

Omaha,NE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Credentialing Requirement Specialist- CRS

Triage
11.2022 - 06.2024
  • Followed all company policies and procedures to deliver quality work.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Collected, arranged, and input information into database system.
  • Evaluated client needs and feedback to enter client requirements, into database for Credentialing Specialist and Traveler.
  • Worked closely with client to confirm/clarify needs and make sure Triage system was up to date.
  • Completed checklist in timely manner, while prioritizing fast starts.
  • Kept all requirements in Triage system up to date and communicated to team as items were updated.
  • Made sure all requirements entered into system adhere to Triage, Client, State, and JACHO guidelines.

Credentialing Specialist

Triage
06.2022 - 11.2022
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Submit all compliance to clients in a timely manner via; email, or vendor VMS.

Senior Onboarding Specialist

C&A Industries
12.2017 - 06.2022
  • Responsible for working with and helping to support Sales team members to achieve goal of always providing quality service to hospitals and travelers through complete and accurate traveler documents
  • Process placements/re-assignments.
  • Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Mentored and trained new hires in technology required to access company systems and complete job tasks.

Centralized Scheduler

Children's Hospital
09.2016 - 12.2017
  • Greet families in courteous manner and assist them with scheduling follow up appointments at point of check out or via phone
  • Coordinate appointments with multiple clinics and departments, and act as liaison between family and those clinics
  • Ensure new patient records are requested and received
  • Assist families with school or work excuse letters
  • Print out schedules for providers and notify them of any cancellations
  • Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
  • Work through wait list daily to call families if there were cancellations, and appointment becomes available.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Assistant Property Manager

The Lund Company
03.2016 - 09.2016
  • Greet all prospects and residents in a courteous manner
  • Answer phones while providing customer service
  • Call vendors and schedule all unit turns
  • Process all payments accurately, create purchase orders, and order supplies for the office
  • Process applications and obtain all necessary documents
  • While processing criminal, credit, and rental background checks
  • Maintain high occupancy and following all state laws for equal fair housing rights
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Patient Access Supervisor-IPS

CHI Health-Conifer
08.2015 - 03.2016
    • Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
    • Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
    • Trained employees on insurance requirement changes, Insurance denials and appeals.
    • Conducted auditing for 5 hospitals, Liaison between physicians, insurance companies, hospital, and patients for authorizations.
    • Supervised daily productivity and job functions of 34 Patient Access Representatives
    • Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.

Patient Access System Registration Trainer/Auditor

CHI Health-Conifer
06.2013 - 08.2015
  • Mentored and Trained all Patient Access new hires, resulting in stronger staff development and increased productivity.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed lesson plans, instructional materials and written practice tests for New Hire and Refresher training courses.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Communicated with staff to obtain necessary information for audits.
  • Supported in EMR go live using Epic.
  • Trained several departments aside from Patient Access.
  • Provided IT support during Go Live across 5 Hospitals.
  • Set up all new hires with appropriate access to systems.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Provided one-on-one mentoring to help individuals reach their full potential within organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Patient Access Registration Representative

CHI Health-Alegent (Conifer)
06.2009 - 06.2013
  • Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining confidentiality of patient information.
  • Register all patients, inpatient, outpatient, for outpatient services, observation services, inpatient stays and or procedures.
  • Verify all demographic information to ensure billing, emergency contacts and primary care physicians are listed accurately. Scan in referrals, Photo ID, Driver License, and Insurance cards to Document Imaging. Follow HIPPA and EMTALA guidelines.
  • Use AIDET while registering patients.
  • Answer phone calls and direct calls to other areas if needed, complete all requests that come through by fax.
  • Inform patient on NEHII, Privacy Practices, Patient Rights, and Patient portal. Obtain Consents: Consent to treatment, Acknowledgment of privacy practices and patient rights, Medicare and Tricare letter.

Head Teller

First National Bank
04.2005 - 05.2009
  • Process checking and savings withdrawals, deposits, transfers, selling; Visa gift cards, savings bonds, and making loan payments
  • While processing accurately, and in a timely manner
  • Audit: teller drawers, negotiable items, keys, Vault, Cash dispenses, and Coin machine. Check in weekly with Senior Tellers to guide them, create career path, set goals, go over questions, complaints, and set up training classes to get certified
  • Order and Sell money to FCS
  • Assist with reviews, look for teller offages, and offset anything that was found
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Complete LCTR forms when there are transactions that exceed $10,000.00
  • Upgrade client accounts
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.

Education

South High School
01.2005

Skills

  • Leadership
  • Organization
  • Task Prioritization
  • Excellent Communication
  • Analytical Thinking
  • Teamwork
  • Bilingual Spanish & English
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Management collaboration
  • Self Motivation
  • Customer Relations

Spanish

Bi

Timeline

Credentialing Requirement Specialist- CRS

Triage
11.2022 - 06.2024

Credentialing Specialist

Triage
06.2022 - 11.2022

Senior Onboarding Specialist

C&A Industries
12.2017 - 06.2022

Centralized Scheduler

Children's Hospital
09.2016 - 12.2017

Assistant Property Manager

The Lund Company
03.2016 - 09.2016

Patient Access Supervisor-IPS

CHI Health-Conifer
08.2015 - 03.2016

Patient Access System Registration Trainer/Auditor

CHI Health-Conifer
06.2013 - 08.2015

Patient Access Registration Representative

CHI Health-Alegent (Conifer)
06.2009 - 06.2013

Head Teller

First National Bank
04.2005 - 05.2009

South High School

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Raquel Velasquez