Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raquel Vilarino

Los Angeles,CA

Summary

Tourism and Administration graduated with managerial and coordinating experience. Good communicator and experienced person in customer service and entertainment. Punctual, very polite and hard-working person.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Brand Ambassador

AB ModelManagement
01.2024 - Current
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
  • Delivered memorable experiences at trade shows through expert knowledge of products, engaging booth design, and compelling interactions with attendees.
  • Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
  • Maximized brand exposure with creative partnerships between complementary businesses to create co-branded campaigns or crosspromotions.
  • Streamlined event logistics by coordinating transportation of materials, scheduling staff shifts, and overseeing set-up/tear-down processes.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.

Brand Ambassador

Eye5, LLC
12.2023 - Current
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.

Brand Ambassador, Bartender and Hostess

Poplife
01.2022 - Current
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
  • Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Optimized local market impact through strategic selection of venues for maximum visibility within target demographics.
  • Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Maintained accurate records of promotional events and customer interactions.
  • Documented reservations and communicated changes to guests.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.

Hostess

Berkshire House
10.2019 - 12.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Documented reservations and communicated changes to guests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Planned and executed 20-50 guest parties by organizing menus, spaces and special requests.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.

Junior Branch Manager

Sixt Rent A Car | Madrid Airport - Barajas
09.2018 - 02.2019
  • Produced ad hoc reports and documents for senior team members based on quality basis.
  • Worked directly with management and Human Resources department to brainstorm, discuss strategy and mitigate different problems.
  • Verified data integrity and accuracy.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Performed initial client assessment and analysis to begin research process.
  • Entered details such as payments, account information and call logs into system.
  • Achieved incremental sales growth by team organization.

Quality Manager Assistant

Ritz Carlton Abama, Luxury 5-Star Hotel
02.2017 - 09.2017
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Improved quality processes for increased efficiency and effectiveness.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Rejected defective products and approved correct products.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Led 5 quality-assurance projects and enhanced productivity, realizing 15-30% increase in profits.

Manager in charge

Bed and Breakfast Gregorio VII
02.2016 - 09.2016
  • Brand promoting.
  • Dealt with customers.
  • Made and confirmed reservations.
  • Greeted, registered and assigned rooms to guests.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in Rome.

Public Relations and Customer assistance

Dental Clinic Icon
02.2015 - 02.2016
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate loyal clientele.
  • Described product to customers and accurately explained details and care of merchandise.

Public Relations

Dux
09.2014 - 07.2015
  • Represented the well-known Company Dux, Awarded with the high honor of Q for quality in tourism, at all its events.
  • Attended to customers in different events promoted by the company.
  • Bookings Management.

Internships in Reception and Customer Assistance

Travel Agency Viajes Ecuador
07.2014 - 09.2014


  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate loyal clientele.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Communicated all store initiatives and promotions to customers to generate return business.

Internships in Reception

Hotel Meliá María Pita
07.2013 - 09.2013
  • Greeted, registered and assigned rooms to guests.
  • Made and confirmed reservations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Computed bills, collected payments and made change for guests.
  • Recommended top dining and entertainment options for guests in La Coruña.

Internships in Private Dining and Meetings

Hotel Marriot County Hall, Five-Star Hotel
01.2012 - 04.2012
  • Identified necessities and prepared rooms, for various events according to requirements in order to satisfy customer specifications and expectations.
  • Assisted customers in different events.
  • Increased consumer awareness.

Image Personal Assistant

Galicia de Moda Magazine
09.2011 - 12.2011


  • Steamed and ironed fashion items in preparation for professional photo shoots.
  • Attended and participated in extensive rehearsals for fashion shows.
  • Led creation of new fashion lines and products.

Education

Double Degree in Tourism and Business - Hospitality Management

University of La Coruña And CENP
La Coruña, Spain
2017

Translation And Interpretation - Foreign Languages Education

Scuola Per Mediatori Linguistici
Rome
06.2016

Skills

  • Excellent attention to detail
  • Fast- learner
  • Service-oriented
  • Courteous and helpful
  • Special events planning
  • Strong communication skills
  • Luxury guest services
  • Reservations and booking system experience
  • Budgeting and cost control
  • Adaptability and responsiveness
  • Creative problem solver

Certification

Training Course in Organization of Events and Congress - CENP (La Coruña, Spain). From February to April 2013.

Superior Technician in Image Personal Assistant - I.E.S de Teis (Vigo, Spain). From September- 2010 to April 2012.


Timeline

Brand Ambassador

AB ModelManagement
01.2024 - Current

Brand Ambassador

Eye5, LLC
12.2023 - Current

Brand Ambassador, Bartender and Hostess

Poplife
01.2022 - Current

Hostess

Berkshire House
10.2019 - 12.2021

Junior Branch Manager

Sixt Rent A Car | Madrid Airport - Barajas
09.2018 - 02.2019

Quality Manager Assistant

Ritz Carlton Abama, Luxury 5-Star Hotel
02.2017 - 09.2017

Manager in charge

Bed and Breakfast Gregorio VII
02.2016 - 09.2016

Public Relations and Customer assistance

Dental Clinic Icon
02.2015 - 02.2016

Public Relations

Dux
09.2014 - 07.2015

Internships in Reception and Customer Assistance

Travel Agency Viajes Ecuador
07.2014 - 09.2014

Internships in Reception

Hotel Meliá María Pita
07.2013 - 09.2013

Internships in Private Dining and Meetings

Hotel Marriot County Hall, Five-Star Hotel
01.2012 - 04.2012

Image Personal Assistant

Galicia de Moda Magazine
09.2011 - 12.2011

Double Degree in Tourism and Business - Hospitality Management

University of La Coruña And CENP

Translation And Interpretation - Foreign Languages Education

Scuola Per Mediatori Linguistici

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Raquel Vilarino