Raquel Virola
Woodbridge,VA
Summary
Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Buffalo Wild Wings
06.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
MANAGER
Mobile Sweets
06.2021 - Current
- Committed to delivering excellent customer service while working in a fast-paced environment
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Provided efficient and courteous service to customers at all times
- Experienced with social media and communications platforms
- Focused on learning new skills and staying updated with industry changes.
ASSOCIATE
Calvin Klein
07.2022 - 06.2023
- Answered phone calls from potential customers to direct to appropriate products or departments
- Approached customers and initiated conversations to determine needs and preferences
- Sold products to customers by explaining product features and benefits
- Operated cash register to process cash, check and credit transactions
- Developed strong customer service skills through daily interactions with customers.
RESTAURANT TEAM MEMBER
Panera Bread
08.2022 - 05.2023
- Prepared and served food and beverages to customers
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service
- Processed customer orders quickly and accurately using the point of sale system
- Developed strong communication and interpersonal skills while interacting with customers and co-workers.
Education
High School Diploma -
Hylton High School
Woodbridge, VA05.2022
Skills
- Product and Service Sales
- Maintaining Clean Work Areas
- Cash Handling
- Sales Expertise
- Food Preparation and Safety
- Menu Memorization
- Customer Satisfaction
- Order Taking
- Organization
- Guest service
- Customer service and support
Timeline
Restaurant Server
Buffalo Wild Wings
06.2023 - Current
RESTAURANT TEAM MEMBER
Panera Bread
08.2022 - 05.2023
ASSOCIATE
Calvin Klein
07.2022 - 06.2023
MANAGER
Mobile Sweets
06.2021 - Current
High School Diploma -
Hylton High School