Raquel Wanlass
Pleasanton,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in increasing sales, personnel management, team building, and inventory management. Dedicated to finding solutions, adapting to changes, making decisions that benefit the company, and being always present and available for both customers and employees.
Overview
5
5
years of professional experience
Work History
Individualist/ Via C/Collectors Assistant Manager
Nordstrom
01.2022 - Current
- Manage day-to-day operations to exceed volume performance, department quality, and service expectations.
- Lead the 2022 Shoes that Fit Committee and the store was recognized for #3 in the North West in donation volume
- Nominated by other managers and recognized as ADM of the Quarter in February 2023
- Lead, planned, and executed a flawless and accurate inventory count for both departments
- Lead and executed Anniversary preparation, fixture and brand placement, merchandising, and take down
- Interviewed, hired, and regularly train current and new employees on store policies and updated practices
Holiday Village Department Manager
Nordstrom
10.2021 - 01.2022
- Monitored and increased department sell through and made strategic product decisions based on customers preferences.
- Managed inventory and planned for receiving shipments to maintain optimal stock levels while maintaining an organized and efficient backstock
- Kept employee workloads fair and balanced to achieve objectives while maintaining a healthy work environment
- Interviewed, hired, and trained new employees on store polices and updated practices
Sales Associate
Nordstrom
04.2021 - 10.2021
- Developed customer relationships by listening and providing thoughtful suggestions accustomed to their wants and needs
- Solved customer challenges by offering relevant products and services.
- Created inviting environment for customers by maintaining department organization and cleanliness.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
ESL Teacher
Hirayasu Yochien
08.2018 - 10.2020
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Developed learning games to further students grammar knowledge in a fun and engaging way.
- Modified learning material to meet students needs
ESL Teacher
Haryume Nursery School
08.2018 - 10.2020
- Developed and created new and engaging learning material to grow students English conversational abilities.
- Lead mommy and me English classes that developed moms' and their children's knowledge of English grammar in a fun and engaging way
Education
No Degree - Business And Administration
Diablo Valley College
San Ramon, CA2025
Skills
- Business Planning
- Volume management
- Project Management
- Staff Management
Timeline
Individualist/ Via C/Collectors Assistant Manager
Nordstrom
01.2022 - Current
Holiday Village Department Manager
Nordstrom
10.2021 - 01.2022
Sales Associate
Nordstrom
04.2021 - 10.2021
ESL Teacher
Hirayasu Yochien
08.2018 - 10.2020
ESL Teacher
Haryume Nursery School
08.2018 - 10.2020
No Degree - Business And Administration
Diablo Valley College