Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raquel Watkins-Jones

Richmond,CA

Summary

Administrative Leader | Accounting, Customer Service & Recovery Support Administrative Support | Client Engagement | Leadership Passionate, collaborative, and analytical Administrative Professional with comprehensive expertise in Accounting, Office Management, Customer Service, and Substance Use Disorder Recovery Support. Proven track record of exceeding financial expectations and driving client satisfaction through strategic process improvements and effective communication. Proficient in providing a supportive and structured recovery environment for clients with substance use disorders. Demonstrate exceptional leadership skills in streamlining operations and ensuring organizational goals are met. Committed to creating an efficient, welcoming environment that fosters client recovery and promotes team collaboration.

Overview

28
28
years of professional experience
1
1
Certification

Work History

LEAD RECOVERY ASSISTANT

ALTA MIRA RECOVERY PROGRAMS
01.2021 - Current
  • Assist clients in completing counseling assignments, boosting assignment completion rates
  • Participate in community and house meetings, fostering a collaborative environment for recovery
  • Conduct room and safety checks regularly, ensuring a safe and comfortable environment for all clients
  • Played a vital role in facilitating milieu-related activities, ensuring client safety and increased participation
  • Leveraged a understanding of substance use disorders and the 12-step recovery program to provide targeted assistance to clients, resulting in enhanced program adherence
  • Streamlined the admissions process by preparing client rooms, conducting bag searches, and efficiently orienting new clients to the program, improving client intake efficiency
  • Provided support to clients in their treatment and recovery process, resulting in an improved client recovery rate
  • Fostered adherence to the client's rules and expectations, resulting in a structured and focused recovery environment

CREDIT MANAGER / OFFICE MANAGER

FOX MARBLE & GRANITE
01.1996 - 12.2020
  • Managed daily invoicing, application of payments, and account receivables, improving financial tracking and reducing outstanding debts
  • Implemented customer payment plans and collections, reducing overdue accounts
  • Maintained a welcoming office environment, greeting clients/visitors, routing incoming calls, and managing office supplies
  • Processed cash, credit card payments, credit memos, and refunds promptly, enhancing customer satisfaction
  • Assisted customers with account information, resolving discrepancies, statements, and payment history, leading to improved customer relations and an increased retention rate
  • Coordinated technician scheduling and project assignments, improving workflow efficiency
  • Provided diligent tracking of the accounts receivable aging report with collection notes for the company's President and
  • Controller, aiding in better financial decision-making
  • Reviewed and approved expense reports, ensuring accurate tracking of company expenditures
  • Provided cross-departmental support for Sales, Production, Executive, and Accounting teams, enhancing interdepartmental collaboration

Education

BACHELOR OF SCIENCE - HEALTH & HUMAN SERVICES

WESTERN GOVERNOR'S UNIVERSITY
03.2024

ASSOCIATE OF ARTS - SOCIAL & BEHAVIORAL SCIENCES

CITY COLLEGE OF SAN FRANCISCO
01.2023

Skills

  • Accounts Receivables/Collections
  • Customer Service
  • Billing Management
  • Recovery Support
  • Safety Assurance
  • Process Improvement
  • Project Coordination
  • Interpersonal Skills
  • Proficiency in IT Tools
  • QuickBooks
  • Microsoft Word & Excel
  • SharePoint
  • Kipu EMR

Certification

  • CERTIFIED YOUTH, PARENT & FAMILY COACH
  • Violence Intervention in Early Childhood Certificate
  • Early Childhood Education Associate Teacher Certificate

Timeline

LEAD RECOVERY ASSISTANT

ALTA MIRA RECOVERY PROGRAMS
01.2021 - Current

CREDIT MANAGER / OFFICE MANAGER

FOX MARBLE & GRANITE
01.1996 - 12.2020

BACHELOR OF SCIENCE - HEALTH & HUMAN SERVICES

WESTERN GOVERNOR'S UNIVERSITY

ASSOCIATE OF ARTS - SOCIAL & BEHAVIORAL SCIENCES

CITY COLLEGE OF SAN FRANCISCO

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