Raquel Wilkerson
Oklahoma City,OK
Summary
Customer service professional with valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld
Oklahoma City, OK
07.2025 - Current
- Enforce safety and security protocols to ensure protection of property and personnel.
- Monitor premises and perform routine patrols to deter unauthorized activity.
- Respond promptly to incidents and provide accurate incident reporting.
- Deliver professional customer service while maintaining a secure environment.
Customer Service Representative
Consumer Cellular
Oklahoma City, OK
04.2023 - 05.2025
- Handled sensitive customer issues with discretion and calm conflict resolution.
- Followed strict protocols to maintain client confidentiality and account security.
- Implemented quality control procedures to improve customer satisfaction and minimize complaints.
- Surpassed service benchmarks through active listening and detailed documentation.
Digital Shopper
Walmart
Oklahoma City, OK
05.2022 - 02.2023
- Ensured accuracy and accountability while fulfilling customer orders in fast-paced environments.
- Operated on the sales floor with heightened awareness of potential security risks.
- Provided direct customer support while protecting the integrity of merchandise handling.
- Assisted in monitoring store activity during high-volume order fulfillment.
Education
High School Diploma - undefined
Classen SAS High School
Oklahoma City, OKSkills
- Safety Compliance Procedures
- Conflict De-escalation Techniques
- Effective Communication
- Customer & Public Interaction
- Multitasking in High-Stress Settings
- Customer Service
Certification
CPR & First Aid
Timeline
Security Officer
GardaWorld
07.2025 - Current
Customer Service Representative
Consumer Cellular
04.2023 - 05.2025
Digital Shopper
Walmart
05.2022 - 02.2023
High School Diploma - undefined
Classen SAS High School